Customer Service Specialist
7 days ago
Location: SG- Req ID: 81677- Facility: Singapore-427- Department: Customer Service Singapore- Division: Intermediates and Derivatives, RefiningCustomer Service Specialist
**Basic Function**:
The purpose of the job is to provide professional, efficient and timely customer service to customers, customer management team, suppliers and other stakeholders for the complete order-to-cash process, area focus on order confirmation & system handling.
**Roles & Responsibilities**:
Deliver highest quality service to customers in North/South East Asia by handling customer requests in a timely and professional manner
Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties
Respects all policies and procedures and proactively “lives” them.
Participate in Internal and external audits
Capable to serve strategic and important customers i.e. global accounts or distribution
Check accuracy of Customer Master Data in the SAP system in liaison with Master Data Focal point
Handles and resolves customer complaints in a tactful and professional manner to ensure customer satisfaction consistent with LyondellBasell’s guidelines.
Monitors payments and, where necessary, supports Finance/ credit team with the calculation of rebates. Requests credit and debit notes for price corrections.
Ensures mutual exchange of information between customers, sales and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents).
**Min. Qualifications**:
**Education**:
University / college degree preferred or equivalent experience
IT capabilities (SAP / ORACLE, MS Office)
Work Experience:
Minimum of 3 years in Customer Service or similar role with customer contact. Well knowledge of domestic orders process/import or export is required. Knowing bank handling process well or has the experience for bank handling.
Languages:
1. English
2. One or more other Asian language depending on the customers.
**Competencies**:
- Builds effective teams
Collaborates
Cultivates innovation
Customer focus
Demonstrates courage
Drives results
Ensures accountability
Instills trust and exemplifies integrity
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