Customer Service Specialist

3 hours ago

Singapore dsm-firmenich Full time

Customer Service Specialist, Logistics, Pet Food Location: Singapore In line with Order-to-Cash (OTC) principles and guidelines, the Customer Service Specialist, Logistics is responsible for managing and supporting logistics flows across the Asia Pacific region. The role ensures timely, compliant, and cost-effective movement of goods, while driving continuous improvement to deliver a customer experience that exceeds industry standards. Reporting to the Regional Logistics Manager, this role is a subject‐matter expert in logistics operations, providing hands‐on execution, vendor management, and process improvement. Key Responsibilities Manage day‐to‐day logistics operations across all modes of transportation, ensuring accuracy, compliance, and on‐time delivery (OTIF)Oversee 3PL and freight forwarder performance against KPIs and SLAs, including cost management, service adaptability, and customer satisfaction Conduct monthly vendor performance reviews and drive corrective actions Act as OTIF Coordinator for Asia Pacific: monitor, analyze, and report delivery performance; identify improvement opportunities; and drive corrective measures Lead value stream mapping and supply chain flow assessments to identify waste, bottlenecks, and improvement opportunities Support the execution of SAP logistics transactions (SD, LE, MM modules): delivery creation,

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