Manager Operations, Global Crew Hosting

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We are looking for a **Manager Operations, **Global **Crew Hosting (K-level) based in Singapore.**

**Position Overview**:
We are looking for a motivated and ambitious individual with very strong leadership potential, combined with knowledge of operations strategies, people-motivation skills and the ability and desire to drive operational excellence.

This is an opportunity for you to work in an international environment with a team of like-minded infrastructure experts in a cutting edge expanding Software Company. The Global Crew Hosting department comprises of the SOC & Architect team, Deployment team and Operations team. The Global Crew Hosting teams operate from five different locations: Gothenburg, Montreal, New York, Englewood and Singapore.

Our team is providing Platform as a Service (PaaS) for airlines that are using our Crew and Network & Operations optimization solutions.

We are looking for a Manager Operations who will be responsible for the Global Crew Hosting Operations team, and drives processes to achieve consistent delivery of PaaS value to our customers. You are expected to motivate and develop your team, to manage processes, operation strategies and have a desire and ability to learn the fundamentals of IT infrastructure/Cloud hosting environments combined with our optimization solutions. This position will be responsible for managing day-to-day business of operations and ensuring that the Global Crew Hosting Operations team is put in the most successful postition. You will be reporting to the Manager Crew Hosting & Deployment Solutions and working Hybrid (virtual/office) is possible.

**What’s in it for you?**

You will be joining one of the largest companies in the world which means access to a wide range of products, technologies, training and benefits.

You will work with colleagues and customers from all over the globe in an expanding and demanding business.

You get the opportunity to work with the biggest airlines in the world and help them with their Crew and Network & Operations production systems.

**What do we do?**

As a Manager Operations of Global Crew Hosting you will spend a significant part of your time in the following areas:

- Work close with employees of the Global Crew Hosting Operations team, responsible for maintenance and support of Crew & Network Operations Hosted Production, Test and DR Environments
- Guide and support the Operations team on adoption of processes and standards
- Resource planning and task distribution
- Develop and track KPIs regarding Operations
- Provide input to the sales process regarding cost/revenue of operations
- Drive growth & development, motivation and employee satisfaction
- Establish and improve team collaboration culture within and across the Hosting teams and departments
- Line Management tasks (1:1 with employees, performance evaluation, administration)
- Revise and track SLA/SLO
- Participate in Customer escalation meetings
- Parrticipate in relevant Stakeholder meetings, convey and guard the Global Crew Hosting operations strategy
- Identify and manage risks to the Operations
- Coordinate with the Architects/SOC and Deployment team
- Organize & Host Alignment Meetings
- Assist in talent recruitment and onboarding

**Who are you?**

**Required** Qualifications (Required Skills/Experience)**:

- 10+ years work experience, of which 5+ years in Aviation-IT/Avation Software industry
- 2+ years experience as a Team Lead or entry Manager position
- Knowledge of Boeing/Jeppesen Crew & Network Operations solutions, organization and processes
- Understanding of Operations Strategies
- Strong organizational skills
- Excellent communication skills, written and spoken. Fluent in English
- Ability to perform under high pressure
- Takes initiative and has good presentation skills

**Additional **Preferred Qualifications (Desired Skills/Experience)**:

- Knowledge of Crew Hosted Environments
- Knowledge of Networking/Infrastructure/Virtualization
- Experience in organizing Best Workplace In Town (BWIT) initiatives
- Jira, Primavera Reports
- Project Management
- Experience in Leading Change (Change Management)
- Demonstrates high level of of Seek, Speak and Listen skills

We put great emphasis on your personal characteristics. We value individuals who:

- Put people first
- Embrace diversity and inclusion
- Embrace innovation, while balancing the benefits of stability
- Want to make a difference, as a team

The Global Crew Hosting team consists of 15 IT Infrastructure experts (globally). The team is today serving about 40 airline customers. We a