Service Crew

Roles & Responsibilities About Us: We have three distinctive restaurant brands in Singapore: Synthesis, MamaDiam, and Lou Shang. Each brand offers a unique experience: Synthesis: A wellness-themed restaurant-bar hidden behind a Traditional Chinese Medicine (TCM) medical hall facade. Synthesis delivers a holistic dining experience with TCM-inspired cuisine and cocktails, promoting balance and wellness within the five elemental energies. ( ) MamaDiam: A secret bar and restaurant concealed behind a 1980s provision shop, offering an authentic Singaporean experience. Known for its modern twist on local food fare and curated cocktails, MamaDiam has been featured in STB’s “Lost & Found in Singapore with Jackson Wang” and “Think You Know Singapore?” campaigns. ( ) Lou Shang: A 1990s HDB corridor-inspired café by day and bar by night, located above MamaDiam. Lou Shang centers around nostalgia, with a menu inspired by the flavours Singaporeans grew up with. ( ) Job Summary: As a Food Service Hostess and Service Crew, you will be the first point of contact for guests, playing a vital role in creating a welcoming and positive atmosphere. You will be responsible for greeting and seating guests, managing reservations, and ensuring that the dining area is clean and well-organized. You will also coordinate with the front-of-house and kitchen teams to ensure that guests are seated promptly and efficiently. The ideal candidate will have strong communication and organizational skills, a friendly demeanor, and a passion for providing exceptional customer service in a dynamic, fast-paced environment. Key Responsibilities: Host Area Management : Ensure that the host area is clean, well-supplied, and neatly organized. This includes dusting and cleaning the Mama Shop, magazine doors, and entrance display, as well as checking tables, chairs, and the floor for cleanliness and neatness. Stock Management : Regularly check that Popsicle Sticks are well stocked and available for guests. Guest Assistance : Provide guests with concise information about the restaurant and assist with any questions they may have. Customer Complaint Resolution : Resolve guest complaints amicably and escalate any concerns beyond your control to the appropriate supervisor. Reservations Management : Manage the reservation system and provide the Manager on Duty (MOD) with a daily report of the number of customers for schedule planning. Multitasking : Effectively manage multiple tasks simultaneously in a fast-paced environment. Communication : Communicate any special events or dietary restrictions to the MOD, ensuring that the restaurant’s operations are aligned with guest needs. Guest Interaction : Greet guests upon arrival, direct them to their table, and ensure they are seated properly. Make sure they are satisfied with their table and wish them an enjoyable dining experience. Customer Service : Provide the highest level of courtesy and hospitality to guests waiting to be seated and offer assistance when necessary. Phone Etiquette : Maintain a courteous and professional tone when answering calls, whether communicating with clients or colleagues. Calm Under Pressure : Stay composed and manage tasks efficiently during busy times, handling pressure gracefully. Floor Assistance : Assist on the restaurant floor with table resets and other side-work tasks, including clearing plates and glasses, as needed. Guest Experience : Offer to help guests take photos inside the Mama Shop and ensure a positive experience. Farewell Guests : Thank each departing guest with a smile and make eye contact, ensuring they feel appreciated. Team Collaboration : Establish strong relationships with Managers, colleagues, and guests, and contribute to maintaining a safe, efficient, and smooth-running restaurant environment. Benefits: Punctuality & Attendance Incentive Annual Variable Bonus Medical & Hospitalization Insurance Profit Sharing Bonus 5 days, 44 hours work week $2,300 - $2,800 Employee discounts at Synthesis, MamaDiam, and Lou Shang. Tell employers what skills you have Team CollaborationIngredientsCookingHousekeepingInventoryExceptional Customer ServicePhotosTraditional Chinese MedicineSanitationPressureCashieringTeam PlayerCustomer ServiceCocktailsJapaneseHospitality