Manager, Course Approval

2 weeks ago

Singapore SKILLSFUTURE SINGAPORE AGENCY Full time

As a Manager in the Quality Management Division, you will report to the Team Lead and be part of a team responsible for ensuring the quality and effectiveness of SSG-funded courses. This role involves supporting course accreditation, conducting quality checks, handling escalated inquiries, and facilitating vendor payments. You will contribute to maintaining high standards in the Continuing Education and Training (CET) ecosystem.

**Key Responsibilities**

**Course Accreditation and Quality Management**
- Support course accreditation, edits, and renewals by processing courses in the Training Grants System (TGS).

**Inquiry and Escalation Handling**
- Handle escalated enquiries and appeals from the public and training providers relating to courses.
- Conduct inquiries to ascertain non-compliances against SSG’s Terms and Conditions for Registered Training Providers (RTPs) when necessary.

**Case Assignment and Vendor Coordination**
- Perform new case assignments to officers, ensuring efficient workflow and case management.
- Facilitate monthly payments to vendors and liaise with vendors to create Qualtrics system license accounts for new RTPs.

**Project Support and Task Contribution**

Support any other projects or tasks to contribute towards the organization and division’s goals.

**Requirements**:

- Possess the required competencies to execute the job duties proficiently
- Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
- Good command of English for both oral and written communication.

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