Fulfillment Lead

3 days ago

Singapore .ZERO Pte Ltd Full time

**Company Overview**

We invite you to join our team at
** Sterra.sg**, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to all. We take great pride in our
**vision **to improve the lives of everyone by having a Sterra product in every home, and our
**mission **to make effective wellness products accessible for everyone to live to their fullest potential.

**Position Overview**:
**Key Responsibilities**:

- Ensure customers receive their orders in a timely manner. Delivery days KPI: 3 working days, 95% fulfillment rate.
- Manage and oversee the entire fulfillment process, including receiving and processing orders, and shipping orders to customers.
- Ensuring the accuracy of orders and addressing any discrepancies or issues that arise.
- Maintain accurate records of all transactions and ensure all orders are processed correctly.
- Address any issues or concerns related to fulfillment such as rescheduling deliveries.
- Liaise with 3PL to increase fulfillment rate, assist with order rescheduling, and reduce failed deliveries.
- Generate reports on fulfillment metrics, including fulfillment rate, order processing time, accuracy, and delivery performance
- Develop and implement process improvements to increase efficiency and reduce errors.

**Requirements**:

- Bachelor's degree in logistics & supply chain management or any relevant field.
- Minimum of 2 years of experience in logistics and fulfillment operations, preferably in the e-commerce or retail environment.
- Strong organizational and communication skills.
- Excellent attention to detail and ability to work under pressure.
- Familiarity with logistics and order management systems.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office and other relevant software.
- Must be willing to work flexible hours, including weekends and holidays.

**OTHER INFORMATION**:

- Location: 8 Pandan Crescent.
- Might require travel to showroom/roadshows to meet and engage with our team.
- Working hours: Monday - Friday, 9am to 6pm. OT will be required from time to time depending on business needs.
- Medical benefits & performance bonus.
- Only shortlisted will be notified.

**We are excited to work with you

  • Fulfilment Manager

    3 days ago

    Singapore Career Edge Asia Pte Ltd Full time

    $7k + AWS + VB + allowance 5 working days, Mon - Fri, normal office hours Location: West **Responsibilities** - Support the Operation Director to implement strategies and objectives to improve the operations in the Fulfilment unit - Within fulfilment operations, manage, develop, and motivate eCommerce team members while building trust, confidence, and...

  • Lead Machine Learning Engineer

    1 week ago

    Singapore PLT Engineering Full time

    Get to know the Team The Fulfilment Tech family is one of the pillars that enable Grab to out-serve our consumers and partners in various businesses and marketplaces across Southeast Asia. We are developing high-throughput, real-time distributed systems that use sophisticated machine learning techniques to handle hundreds of millions of requests per day. Our...

  • Head of Fulfilment

    2 days ago

    Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Lead Machine Learning Engineer

    6 days ago

    Singapore Grab Full time

    Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

  • Fulfilment Strategy

    1 week ago

    Singapore Shopee Full time $80,000 - $120,000 per year

    Department OperationsLevelExperienced (Individual Contributor)LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Regional Channel Lead-platform Fulfillment

    2 weeks ago

    Singapore Lazada Full time

    Location: **Singapore** - Department: Commercial- Location: Singapore- Team and Role Introduction: - We are seeking a passionate, driven and entrepreneurial individual to join us in building the largest and most innovative tech-driven logistic company and ecosystem in South East Asia. This role sits within the regional Platform Fulfilment team, you will be...

  • Lead Machine Learning Engineer

    1 week ago

    Singapore GrabTaxi Holdings Pte. Ltd. Full time

    About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of...

  • Manager, Customer Fulfilment

    7 days ago

    Singapore Global Finance & Technology Network (GFTN) Full time

    Get AI-powered advice on this job and more exclusive features. The Global Finance & Technology Network (GFTN) is a not-for-profit organisation established by the Monetary Authority of Singapore (MAS) in 2024 to harness technology and foster innovation for more efficient, resilient, and inclusive financial ecosystems through global partnerships. GFTN...

  • Product Manager eCommerce Fulfillment

    3 days ago

    Singapore MXHL PTE. LTD. Full time $90,000 - $120,000 per year

    About uParcel: Founded in 2015 as Singapore's first on-demand delivery company, uParcel prioritizes same-day delivery experiences through AI-driven optimization, clustering, and routing technologies. The company offers last-mile delivery, real-time tracking, API integrations with major e-commerce platforms, and integrated warehousing and inventory...

  • Order Fulfillment Administrator

    6 days ago

    Singapore CELECTI PTE. LTD. Full time $40,000 - $60,000 per year

    Working Hours: Monday to Friday; 8.30am-5.45pm.Location: 2 mins walk from Commonwealth MRTA leading specialist for water-related systems is seeking a detail-oriented and proactive Order Fulfillment Administrator to assist with sales and administrative tasks for both the Korea and Singapore offices.What You'll Be Doing:Prepare and follow up on sales...