Specialist Clinic Assistant Central

22 hours ago


Novena, Singapore BGC Group Pte Ltd Full time

**Job Purpose**
- Responsible for management of day-to-day operations of all clinics to maintain optimal operating function

**Job Requirement**
- Manage the day-to-day operations of the Clinic
- Ensure a consistent high level of service and clinical standards are maintained in the clinics
- Assist in planning and executing action plan to improve the service and clinical standards
- Examine and resolve complaints when needed
- Identify areas for improvement and engage in work process improvement projects to improve service quality and patient satisfaction at clinic level
- Support the management in operational plans of the clinic which includes preparing and analysing performance data of the clinic
- To undertake any other ad-hoc projects or any other responsibilities and assignments as assigned by the Management

**Skills and Knowledge**
- possesses the art of service excellence.
- Preferably able to speak mandarin as a significant number of our patients can only understand Mandarin.
- Experience in management of feedback and service recovery.
- Well-versed in the operations of a service industry.
- Ability to conduct on-the-job training (Service and Clinical).
- Ability to initiate and implement Standard Operating Procedures.

Angel Chen Kai Lin
BGC Group Pte Ltd
Registration No. R2095111
EA No: 05C3053

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,500.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus


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