Product Support Manager

2 weeks ago

Singapore Johnson Controls Full time

**What you will do** **How you will do it** - Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations. - Provide input and feedback to maintain high quality product service literature - Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning and heat pump duty on BE equipment - Must be proficient in troubleshooting electrical components including low and medium voltage VSD’s as applied to air-conditioning and industrial duty BE equipment - Is a core member of the Product Development Process - Drives product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Specialist II provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to create test plans to prove out new and or existing product equipment offerings. Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer. - Adheres to the Company's Code of Conduct and Business Ethics Standards - To develop and maintain "a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites if required. - Must adhere to all safety and personal protection requirements - leads by example. **What we look for** **Required** - Must be able to travel both domestically and Internationally up to 75% of the time - Bachelor's Degree in Engineering or a related Technical/Scientific field required and a minimum of eight (8) years’ experience OR minimum of twelve (12) years of hands on technical experience and troubleshooting with a knowledge of HVAC&R products. - Must be able to analyze and solve complex product system problems. - Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required.

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