Product Support Manager

6 days ago

Singapore AUDI SINGAPORE PTE. LTD. Full time

**Responsibilities**:
**1) Technical Market PDI & Field Support / Flying Doctor**
- Provide daily, technical & diagnostic support to all importers / retailers within the Asia Pacific region to meet the customer promise
- Execute remote assistance / flying doctor function, supporting the markets with on-site vehicle diagnostics and fault finding by analysing & interpretating complex technical data from multiple sources (travel required at short notice

**2) High Voltage Regional Expert**
- Manage and supervise the High-Voltage Battery repair concept, incl. working on live systems (High Voltage Expert), handling critical batteries at the dealerships and preparing markets for introduction of Battery Electric Vehicles
- Provide market support in regards to Home charging preparation and solutions for BEV/PHEV

**3) Management of Technical KPI's & Internal Processes inc PCC / Early Life & Japan PDI Centre**
- Monitor & assess technical KPI's and provide the Aftersales Operations Manager with key information & specific retailer action plans, ensuring retailer achievement of agreed targets across the technical KPI's
- Report and manage dealer Technical competence improvement plans in conjunction with all key business stakeholders
- Responsible for Quality monitoring and report deviations in the area of (Chassis/Powertrain /Electrical / Body & Trim) to support Aftersales’ Priority Customer Concern (PCC) process. To be responsible for developing dealer Technical competence improvement plans in conjunction with all key business stakeholders relative to these areas
- Primary responsibility for the resolution of all technical concerns raised at Japan Regional PDI Centre

**4) Management of Active Damage Management (Body & Paint) & Cyber Security**
- Manage and supervise all activities linked to Active Damage Management, such as body and paint shop assessments
- Support and manage cyber security within the region including implementation of processes / technical solutions & reporting measures

**5) Workshop Equipment, Special Tools & After Sales IT System Support**
- Provide market support for special tools and workshop equipment, as well as Bentley After Sales IT systems
- Moderate and manage the implementation of new repair manuals, Technical Information and Technical Circulars between BML and the markets

**6) Ownership & support for technical strategic projects**
- Support BML & Regional Office in various projects and assignments
- Provide the key technical interface back to Central Product Support Team in the HQ

**Job Requirements**
- HND or Degree level in Technical disciple or equivalent
- Experience in, Automotive Engineer or Automotive Technician/Electrician
- Basic budget tracking and control
- With customer relations experience preferable
- Experience in timely, accurate diagnosis & logical problem solving methodologies
- Experience of working to challenge targets and tight deadline under pressure
- Customer service orientated ethos and proven track record of excellent customer satisfaction
- Self-motivated and driven to achieve targets and deadlines
- Good communication skills across all business levels
- Good knowledge of MS Office, SAP systems

  • Product Manager

    1 week ago

    Singapore MD (SINGAPORE) CONSUMER PRODUCT CO. PTE. LTD. Full time

    Manage the product line life cycle from strategic planning to tactical activities, acting as a liason to support product positioning and customer demand ; Responsible for product design, user/market research, requirements analysis, project management ; Responsible for following up the requirements development trip, coordinating the design, development,...

  • Strategic Product Manager

    7 hours ago

    Singapore SICK PRODUCT CENTER ASIA PTE. LTD. Full time

    About the Role We are seeking a strategic and execution-focused product manager to join SICK Product Center Asia. You will be responsible for managing and growing a product portfolio, driving value creation, overseeing products through the lifecycle and shaping growth strategy to meet evolving market demand. This role is ideal for individuals with a strong...

  • Product Manager II

    5 days ago

    Singapore The Product Folks Full time

    Razorpay is India's first full-stack financial solutions company. We are on a mission to enhance the

  • Salesperson

    1 week ago

    Singapore Marketing Manager Full time

    Responsibilities This is a full‐time, on‐site Salesperson role located in Singapore. The Salesperson will be responsible for identifying new business opportunities, building and maintaining client relationships, conducting product presentations, and achieving sales targets. You will collaborate with team members to develop sales strategies and...

  • Chief Product Officer

    2 weeks ago

    Singapore ACTIS MANAGER SINGAPORE PTE. LIMITED Full time

    We currently are looking for a Chief Product Officer appreciates the versatility and fast moving pace of a start-up environment. We are an early-stage start-up in stealth mode at the intersection of e-commerce and fintech founded by a team of INSEAD alumni and colleagues with private equity, management consulting, start-up, and operational experience. **The...

  • Customer Support Director

    2 weeks ago

    Singapore ATR EASTERN SUPPORT PTE LTD Full time

    The Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...

  • Therapy Support Associate

    7 hours ago

    Singapore STROKE SUPPORT STATION Full time

    Our Therapy Support Associate plays a vital role in supporting therapists before, during, and after therapy sessions, ensuring seamless service delivery. This position is integral to the administration and operations of the department, contributing to a safe, effective, and efficient therapeutic environment.Clinical Duties Carry out prescribed therapeutic...

  • Product Support Manager

    2 weeks ago

    Singapore Johnson Controls Full time

    **What you will do** **How you will do it** - Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations. - Provide input and feedback to maintain high quality product service literature - Must be proficient in troubleshooting the...

  • Desktop Support Engineer

    2 days ago

    Singapore Advance Global IT support Full time $28,800 - $54,000 per year

    Contract Type: B2BLocation: Tuas, SingaporeSchedule: Monday–Friday, 09:00–18:00 SGTRole OverviewWe are seeking an experienced EUC (End User Computing) Support Engineer – Level 1 to provide on-site technical support for end users. The ideal candidate will have strong Mandarin communication skills and 5–10 years of experience in IT or EUC support.Key...

  • Manager, Product Support

    1 day ago

    Singapore Ashby Full time

    Caring deeply about our customers is one of our favorite Ashby Operating Principles in Support. As we continue to grow our Product Support Team with the customer experience at the heart of everything we do, we're excited to hire our first **Manager of Product Support** in the APAC region. In this role, you'll lead an incredible group of Technical Support...