Operational Key Account Management Professional

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Contribute to business growth through ownership of CEVA operational relationship globally with strategic customers across Air and Ocean. As such, the implant will drive operational excellence and customer experience of CEVA and is the customer first point of contact for all operational issues and queries.
WHAT ARE YOU GOING TO DO?
Manage the globally agreed business scope between CEVA and customer operationally across the CEVA products Air and Ocean.
Support global strategic reviews of account strategy, account/business plan and development by working closely with GKAM and regional support to help and provide better operational execution globally.
Generate defined KPI’s & provide material for routine reviews through B.I tools, conducting root cause analysis when results are subpar and engaging the necessary regional team for corrective measures there after present to customer for review.
Manage & monitor operational customers globally agreed KPI’s for specific accounts to ensure service compliance & customer satisfaction. Responsible for global performance.
Conduct and coordinate operational MBR/QBR’s for nominated customer(s) and internal.
Ensure customer operational reporting requirement are fulfilled.
Establish & maintain Standard Operating Procedures when needed. Ensure Standard Operating Procedures are created, kept up to date, managed, distributed, and used by the business teams.
Ensure smooth operations and efficient processes and engagement with key stakeholders where service failures are identified (non-compliance) and corrective action is in place by working closing with regional operation.
Proactively engage with country operation management & product implementation managers to validate non-standard process.
Identify recurring internal and external process failures / redundancies / problems to create action plan to drive operational improvement. This includes cost saving initiative / project within CEVA and/or customer
Drive operational on boarding to new product awards to assigned account(s) and provide support to on-board business in conjunction with business implementation team across region.
Drive continuous improvement, including engagement & coordination of new initiatives with customer in automation, like EDI, BI tools, etc. with engagement of product and other departments when applicable.
First Escalation point of liaison for operational issues & for inquiries relating to operational process. Review & resolve customer’s internal inquiries and concerns promptly & professionally. Maintain customer relationship at operational level and be comfortable working in customer/CEVA environment.
WHAT ARE WE LOOKING FOR?
Diploma or equivalent; Specialized in Transportation, Logistics or Supply Chain will be a plus
5 years in operations Air or Ocean;
- Experienced in customer meetings
Familiar with Continuous improvement methodology and analytic and visualisation tools
Experienced in customer meetings.
Familiar with Continuous improvement methodology and analytic and visualisation tools
Analytical skills
Knowledge of supply chain logistics
Advanced knowledge of MS Excel. This is a MUST as this role involves a lot of data scrubbing and reporting using MS Excel.
Excellent written & verbal communication
Solid organisational skills including attention to details and multitasking skills
Pragmatic
Pro-active with sense of urgency
Able to work independently in a team.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. J