Virtual Facilitator

Harvard Business Publishing

(HBP) is an idea-driven company with a commitment to improving the practice of management. We're a wholly owned subsidiary of Harvard University serving customers across three primary markets: educational institutions, corporations, and individual managers.
- Harvard Business Publishing’s Corporate Learning

division targets enterprises that recognize leadership development as a source of competitive advantage. The Corporate Learning (CL) team’s expertise is in creating rich, interactive learning experiences that develop leaders who shape their organizations’ futures by making smart decisions at critical moments.

Key Responsibilities:
Live session facilitation:

- Researching session context (content, client, etc.)
- Conducting contextualization and briefing sessions with key client sponsors
- Adapting session flow and content to the needs of clients
- Creating a high quality, interactive and engaging experience for learners
- Employing various participant centered facilitation practices to meet diverse learning styles and experience levels
- Cultivating an inclusive, equitable and safe atmosphere for learning and sharing in an online learning environment
- Addressing participants’ questions and helping participants identify next steps in their learning journey
- Collecting feedback about the quality of the live session from participants and clients
- Evaluating the effectiveness of live sessions and identifying areas for improvement

Solution implementation support:

- Scheduling and leading client calls, writing call summaries and sharing notes with relevant stakeholders (such as CL’s Sales and Solution teams)
- Delivering solution trainings and best practice sessions to support the implementation of
- Corporate Learning’s digital solutions
- Assisting with the development of training materials

**Requirements**:

- Highly organized and confident facilitator or educator
- Understanding of client business and organizational issues; able to speak to client specific issues/challenges while offering insights and relevance to client
- Understanding of participant-centered learning and the case method
- Experience engaging diverse groups of individuals, from entry-level employees to senior management
- Extraordinary customer service skills with an attention to detail and the agility to respond quickly and appropriately to changes
- Effective communicator able to share information clearly
- Self-sufficient, ability to independently manage projects and meet multiple deadlines using available resources
- Inclusive team player, comfortable working across cultures in a virtual environment with colleagues located around the globe
- Successful collaborator and stakeholder manager who acts with integrity, honors commitments, and strives for excellence
- 5+ years of proven facilitation track record delivering experiences to global audiences
- Continuous investment in own learning and development
- Ability to work flexible hours to support international locations
- Familiarity with virtual classroom platforms such as Webex, Zoom or MS Teams
- Strong written and oral communication skills in English, additional languages are an asset

What we offer

As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays