Coordinator, Attendee Experience

**We are Recruiting - Coordinator, Attendee Experience**

**The Company**

A highly respected player at an international level, International Conference Services Ltd. (ICS), is a Professional Conference Organizer in business for over 45 years that works with national and international associations and organizations to host conferences, events & tradeshows. Our work is very purposeful - we are “connecting people to facilitate change in the world.”

**Remote-First Work Environment**

ICS employees work in a remote-first work environment. Our employees truly enjoy the flexibility that remote work brings, and we work hard as a company to stay connected through weekly all-hands meetings and annual in-person get-togethers. Remote work is an important part of our business strategy. There is an opportunity to work from our Vancouver, BC office.

**The Culture**

With over 80 staff working remotely across North America, Europe, and Asia, we are a diverse international team, and we leverage the strengths that our diversity brings. Everything at ICS is accomplished through the unit of “team” and teamwork is incredibly important to us - trust, support, and empowerment of other team members are defining aspects of our culture. We take pride in what we accomplish as a team, and we regularly celebrate each other as individuals and collectively. ICS is a great fit for people who are results-oriented self-starters, who are energized by a fast-pace of work and who would describe themselves as innovative, solution-oriented and able to think outside of the box.

**Registration Responsibilities**
- Work closely with the Project Manager to confirm registration rates and cut-off dates.
- Design and set-up online registration sites in necessary software in consultation with the systems team
- Receive and process all delegate registrations (including exhibitors & sponsors, speakers, committee, etc.)
- Report the status of pre-registration monthly/bi-monthly to Project Manager and Committee.
- Prepare and send invoices upon request
- Update conference websites and registration sites to ensure current information is displayed.
- Train onsite registration team for both virtual and in person conferences
- Prepare onsite registration kits including: Print name badges, tickets, vouchers, participation records
- Prepare virtual live day delegate communication channels in conjunction with conference team.
- Create and send post conference evaluation and certificates of attendance
- Arrange for and set-up all onsite registration equipment and supplies
- Process refunds of registration fees
- Maintain continuous communication with delegates as well as hotel contacts
- Provide a conference registration summary report and recommendations for improvements at the end of each meeting
- Other duties as assigned

**Housing Responsibilities**
- Manage room blocks and work closely with hotel contacts
- Review the history of an event to ensure the correct room blocks are booked
- Setting up housing booking sites
- Provide rooming lists to hotels
- Reconcile master account upon completion of the event

**Education, Experience & Skills required**
- Experience in a conference and/or events management setting is preferred
- Relevant education or coursework in events management is an asset
- Strong technical skills including Excel skills and proficiency and a demonstrated ability to learn new software quickly
- Very strong communication skills
- Exceptional attention to detail, and focus on preciseness

You must also be familiar and have worked with the following tools:

- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Willingness to learn new software systems as required

**The Benefits of Working at ICS**
- Our employees work remotely on a permanent basis.
- As an employee you are provided all hardware including company laptop, monitor, headset, mouse, keyboard, and internet-based phone
- In addition to salary, we offer a monthly work from home allowance to help cover the cost of your home internet and home office expenses
- In addition to vacation time, employees receive a paid day off on their birthday each year
- An excellent benefits package including Extended Health Coverage, Dental and access to our Employee and Family Assistance Program is provided after 3 months
- Fun in-person employee get togethers each year
- ICS prides itself in providing career development opportunities

**What’s next?**

**Job Types**: Full-time, Permanent

**Salary**: $43,000.00 - $46,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: Remote