Guest Relations Manager

4 days ago

Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

**Job Description & Requirements**:

- Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further We are currently seeking talented individuals to join us in the heart of Singapore. As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed _

**Job Descriptions**
- First point of contact at Lobby upon arrival and departure, and to ensure that VIP is being attended.
- Attend to the guests' special occasion such as wedding anniversary and birthday, and arrange the necessary amenities according to the departmental procedures.
- Attend to guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel.
- Respond to guests feedback promptly.
- Co-ordinate with Housekeeping, Engineering to ensure that all rooms are in good condition for guests stay.
- Understand and able to execute all Front Office standard operating procedures.
- Ensure information are properly communicated to subordinates and peers through briefing and other means.
- Perform as shift leader when required.
- Be fully conversant with hotel emergency response plan and procedures.

**Job Requirements**
- Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
- Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
- Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
- Oral and written fluency in English. Fluency in another language is an advantage
- Commitment to work rotating shift and any day, including weekends and public holidays.
- High attention to details.
- Ability to multi-task and work efficiently in a fast paced environment.

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