event & guest relations manager

2 days ago

Singapore BAIA Full time $40,000 - $80,000 per year
1. Guest Relations & Service Excellence
  • Serve as the main point of contact for VIP guests, regular patrons, and special clientele.
  • Ensure every guest receives warm, attentive, and personalized service that reflects authentic Italian hospitality.
  • Anticipate guest needs, handle feedback and complaints professionally, and ensure timely resolution.
  • Maintain a database of regular guests, preferences, and special occasions to enhance repeat visits.
  • Conduct post-event or post-dining follow-ups to ensure guest satisfaction and loyalty.
2. Event Planning & Coordination
  • Plan, coordinate, and execute private events, wine dinners, chef's table experiences, and corporate functions.
  • Work closely with the Head Chef, Bar Manager, and Operations team to design customized menus and event setups.
  • Prepare quotations, contracts, and invoices for event bookings.
  • Oversee setup, logistics, guest flow, and on-site coordination during events.
  • Ensure all events are executed seamlessly according to brand standards and client expectations.
3. Sales & Business Development
  • Develop event packages and seasonal promotions to drive private bookings and group dining sales.
  • Build partnerships with local businesses, hotels, and event planners to attract new clientele.
  • Track event revenue, costs, and profitability reports.
  • Support marketing efforts for social media, newsletters, and restaurant PR related to events and guest experiences.
4. Team Coordination & Training
  • Collaborate with the service and reservation teams to ensure guest needs are well communicated.
  • Conduct pre-event briefings and service training for staff on guest handling and etiquette.
  • Promote a culture of hospitality, teamwork, and service excellence within the front-of-house team.
5. Administrative & Operational Duties
  • Maintain accurate booking records, event summaries, and guest feedback logs.
  • Prepare weekly and monthly event reports for management review.
  • Ensure compliance with local licensing, safety, and hygiene regulations for all events held on premises.

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