Guest Relations

2 days ago

Singapore TANJONG BEACH CLUB PTE. LTD. Full time $30,000 - $60,000 per year

Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers Wherever you are on the team, whatever your definition of success, we'll set you on the right path.

Tanjong Beach Club is a surfside restaurant, bar and club, all in one; on Singapore's best strip of sand. With panoramic views of the sea, Tanjong Beach Club is an urban getaway serving fresh coastal cuisine and artisanal cocktails, over sprawling poolside daybeds and indoor dining spaces.

Our Guest Relations team is intergral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

You'll be in-charge of:

  • Managing reservations through phone calls, emails and other forms of communications
  • Ensuring there are no overlapped reservations, and that tables are ready before the guests arrive
  • Responding to any guest enquiries and requests
  • Warmly welcoming every guest that enters the restaurant
  • Addressing guests by name, recognize any special occasions mentioned and pass on the information to the team to personalise guests' experience
  • Assigning guests to designated seats as per seating plan
  • Taking initiative to check on guests regularly to make sure that their needs are met
  • Requesting guests for their feedback and relay feedback to the manager on duty
  • Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
  • Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events and birthdays
  • Carrying out any other duties as assigned by the Manager

What to expect:

  • Direct transport in to restaurant from Harbourfront MRT
  • 5 day work week
  • Join a dynamic, young and fun loving service team
  • Amazing daily views of Singapore's most idyllic stretch of beach
  • Excellent team culture and a defined career growth plan to develop yourself

We are looking for someone:

  • Eager to grow
  • Passion for people (through food & service)
  • Lead with empathy and kindness, though never without firmness
  • Pursue continuous improvement
  • Own outcomes and drive solutions

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

Should your application progress to the next stage, we will be in contact to arrange interviews or assessments.

  • Guest Relations

    2 weeks ago

    Singapore The Lo & Behold Group Full time

    Join to apply for the Guest Relations | Claudine role at The Lo & Behold Group 3 weeks ago Be among the first 25 applicants Join to apply for the Guest Relations | Claudine role at The Lo & Behold Group Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine...

  • Guest Relations

    1 week ago

    Singapore TANJONG BEACH CLUB PTE. LTD. Full time

    Roles & Responsibilities Tanjong Beach Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences. As a team incredibly passionate about the potential our industry has in shaping a city, we take great pride in grooming what we hope will be the next generation of...

  • Guest Relations

    2 weeks ago

    Singapore Marriott International Full time $40,000 - $60,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • Guest Relations Manager

    2 weeks ago

    Singapore Far East Hospitality Full time

    Guest Relations Manager (The Clan Hotel)Join to apply for the Guest Relations Manager (The Clan Hotel)role at Far East Hospitality Management (S) Pte Ltd Guest Relations Manager (The Clan Hotel)2 days ago Be among the first 25 applicants Join to apply for the Guest Relations Manager (The Clan Hotel)role at Far East Hospitality Management (S) Pte Ltd...

  • Guest Relations Executive

    1 week ago

    Singapore THE OTHER ROOM PTE. LTD. Full time

    **JOB DESCRIPTION**: - Responds to guest enquiries and requests. - Communicating guest information to the team (special requests, occasions) to personalize guests' experience. - Requests guests for their dining feedback and communicate feedback to the manager. - Ensures each guest is warmly welcomed. - Welcomes guests by name and bring them to the...

  • Guest Relations Manager

    1 week ago

    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally be involved in all required aspects of the department - Supervise and train all Guest Relations duties including auditing of Colleagues. - Inspect all VIPs rooms prior to arrival and ensure all requests are met. - Is the key person...

  • Guest Relations Manager

    1 week ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for an **Guest Relations Manager**to join our team! As an **Guest Relations Manager**, we rely on you to: - To assist in taking responsibility for all Shangri-La Circle members and VIP guests - Assist the Front Office Manager to supervise and direct the guest relations team - Ensure all guests enjoy the best possible hotel experience -...

  • Guest Relations Manager

    2 weeks ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for an **Guest Relations Manager**to join our team! As an **Guest Relations Manager**, we rely on you to: - To assist in taking responsibility for all Shangri-La Circle members and VIP guests - Assist the Front Office Manager to supervise and direct the guest relations team - Ensure all guests enjoy the best possible hotel/resort...

  • Guest Relations Officer

    22 hours ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    Shangri-La Rasa Sentosa, Singapore We are looking for a Guest Relations Officer to join our team!As the Guest Relations Officer , we rely on you to: Enhance guest relations and loyalty scores Provide support to ensure a smooth and efficient Guest Relations Operation Handle all guest requests in a timely, professional, and efficient manner Provide...

  • Guest Relations Executive

    2 weeks ago

    Singapore ANGIES PTE. LTD. Full time

    **Responsibilities**: - Responsible for the handling of all guest-related matters. - Greet guests and escort guests to tables - Coordinate the seating of guests and assign guests to tables suitable to the size of each group. - Oversee the flow of guests in and out of the Restaurant. - Handle all restaurant reservations (including big group booking...