Museum Education Operations Executive

**Job description** The Museum Education/Operations Executive will assist the Assistant Museum Manager in the day-to-day running of the museum operations in a smooth and orderly manner. He/she conducts school and museum tours and execute the educational programs for a diverse group of audiences, ranging from preschoolers, students to members of the public. **Duties and responsibilities** 1. Support and Manage Museum Operations - Manage all operational aspects of the museum (MINT Museum of Toys) and retail shop (MINT Shop) - Manage admissions and ticketing, membership, guest services and operations crew activities - Assist in regulating queue times according to queue management approaches and methods - Provide feedback to management team on improving ground operations - Managing and supervising event sites and delivering the promised outcomes - Maintain compliance of operations teams to business continuity plans - Take effort to build customer goodwill, check their satisfaction, welcomes and entertains them - Prepare daily/weekly/monthly reports to finance department - Provide feedback based on usage of workplace technology - Other duties and responsibilities assigned by management 2. Execute and Deliver Programs - Facilitates the implementation and execution of museum tours and various educational programs - Track program timelines, activities and program flow - Organise school visits to the museum and deliver tours and educational programs - Liaise with schools, colleges and teachers to promote the relevance and use of the collections and activities of the museum in line with the MOE curriculum - Establish relationships and collaborate with relevant agencies/parties to achieve the goal of the program - Escalate incidents for follow-up actions - Document program outcomes and generate reports on programs and activities - Coordinate collaboration efforts with operations department 3. Drive customer service excellence - Implement customer service procedures - Attend to customer inquiries, complaints, concerns and request - Resolve escalated service issues - Consolidate visitor feedback - Assist in analysing customer data to understand customer behaviour 2. Communication and Interpersonal skills - Ability to communicate professionally with volume that is appropriate for the setting, appropriate body language and eye contact - Ability to communicate effectively with clarity in any language or situation according to job level - Ability to negotiate disagreements and resolve conflict or problem calmly and effectively - Always very willing to provide guidance and impart skills and knowledge - Always provide accurate and timely feedback/information to colleagues and shares information with others when appropriate 3. Leadership skills - Ability to see 'big picture" of the operation concurrent with managing the details - Ability to listen effectively and articulate ideas in a clear and concise manner both verbally and in written form - Confident, authentic and ability to consistently provide sound advice - Ability to motivate through encouragement, appreciation and providing constructive feedback for improvement - Ability to identify individual strength and weakness and delegate responsibility effectively - Ability to provide proper guidance, understanding staff motivations and help the individual to grow professionally - Creative and consistently come out with ideas to improve work processes effectively - Good business acumen with ability to make quick, firm and good decision - Lead by example and always take accountability or ownership of task/projects - Treat people fairly with respect, actions are always impartial and objective **Job Types**: Full-time, Part-time, Contract Contract length: 6 months Part-time hours: 24 per week **Salary**: $1,400.00 - $2,900.00 per month