Client Onboarding Coordinator

Role: Client Onboarding Coordinator

Hiring Entity: Asia Digital Exchange Pte Ltd. (“AsiaNext”)

Location: Singapore, on-site

**Job Type**: Permanent role

**About Us**

AsiaNext is a trusted digital exchange for institutional investors in Asia and globally. It will offer integrated listing, trading, and post-trade services for digital assets, including digital payment tokens. This joint venture between SBI Digital Asset Holdings Co., Ltd. (SBI DAH) and SIX Digital Exchange (SDX) will provide an institutional-grade platform to enable the tokenization and trading of existing securities and non-bankable assets.

AsiaNext will support the growing institutional demand for trading of public and private digital assets. It will leverage the extensive networks of SBI DAH in Asia and SDX in Switzerland and Europe, as well as their joint expertise in fulfilling institutional investors’ needs. Both SBI DAH and SDX have demonstrated leadership in digital asset markets globally through multiple investments, issuances, and initiatives in this space.

**Why Join Us?**

With SIX Group AG and SBI Digital Asset Holdings Co., Ltd. as shareholders, AsiaNext has significant financial backing supporting its mission of building the world’s first institutional-grade digital exchange for institutional investors and fostering trust through rigorous security and compliance to regulations. The team comprises members with traditional finance, digital finance and technology background spanning decades at UBS, JPMorgan, SIX, Thomson Reuters, MAS, SGX, DBS, Citi, Credit Suisse, Barclays, securities tokens and crypto exchanges, and many others.

If you are looking to develop your career in a professional and well-run environment, yet which moves and grows rapidly, join our diverse and talented team to build the digital exchange of choice for institutional investors.

**About This Role:

- **

We are looking for a highly organised and detail-oriented Applicant Onboarding Coordinator to join our team. Reporting to the Head of Relationship Management, you act as the point of contact for applicants throughout the onboarding journey, coordinating process flows and information exchange between applicants and internal stakeholders.

**Responsibilities**
- Serve as the primary point of contact for exchange member applicants on all onboarding related matters such as, document collection, ensuring completeness and accuracy of submitted documents, following up with applicants on missing or incomplete documents, answering applicants’ queries, account set up, and pre/post trade issue resolution.
- Serve as the primary point of contact between applicants and internal stakeholders throughout the onboarding process.
- Provide exceptional customer service and support and ensure applicants receive a high standard of onboarding experience.
- Work in a matrix organisation to ensure prioritisation of tasks are effectively communicated to operations, technology, and compliance colleagues.
- Continually seek ways to improve the end-to-end process and journey by leveraging on applicants’ feedback.
- Escalate any issues or concerns to management as appropriate.

**Qualifications And Experience**

Education
- Diploma / Degree is preferred.

Experience and Skill
- Have at least 2 years of experience in onboarding institutional or high net worth individual / corporate clients and are familiar with the documents required for AML/KYC and due diligence.
- Good communication skills.
- Proven track record of providing exceptional customer service and support.
- Strong organisational and time-management skills.
- Meticulous and attentive to details.
- Ability to work independently and as part of a team.

**Employment Benefits**
- Competitive staff benefits - 21 days annual leave, life insurance, and medical insurance (includes dependents)
- Variable bonus and long-term incentive program

**How to Apply**

AsiaNext is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, or any other basis covered by appropriate law.