Platform Operation Assistant Manager
2 days ago
Duty and Responsibility
The tasks to be carried out within this role are:
1. Lead and manage Platform Operations, User Operations and Customer Service Teams to achieve business goals.
2. Monitor operations and augment processes to increase efficiency, delivering higher service quality.
3. Develop training materials with Platform Operations and Training Team, delivering trainings to Business Units.
4. Interact with Business Units to uncover and understand Customer and Internal User painpoints, translating them into Change Requests and Enhancements for Product Leadership delivery.
5. Champion platform knowledge and platform analytics, routinely update Business Units on new developments.
**Qualifications**:
1. Diploma/Degree from a recognized institution in CS or relevant field or,
2. Substantial experience with proven results in relevant field
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