Digital Platform Operations Manager
6 days ago
**What the role is**
**What you will be working on**
- In this role, you will work as a team and in collaboration with GovTech and agencies' users, you will: - Oversee the day-to-day business operation and management of the Digital Platform, to make sure the Platform met its intended outcomes - Work with the various stakeholders to manage all business queries to the Platform, and track to make sure these queries are responded timely - Work with the various stakeholders to manage all problems to the Platform, and track to make sure these problems are resolved timely to minimise disruption to users - Review the Access Control Matrix and manage the users access to the Platform, to ensure that all access are authorised and required - Conduct operation risks assessment and put in place controls to mitigate the operation risks - Undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs
**What we are looking for**
- Minimum 2-3 years of relevant experience in operation management support role - Proven experience in operation management of large-scale digital platform - Quest for operational excellence - Good communication skills, both oral and written - Strong analytical, conceptualisation and problem-solving skills - An advantage if applicant has worked in a Government agency before and has knowledge of Instruction Manual (IM) for ICT&SS Management Have experience in Operation and maintenance support, you are: - Proactive, quality-conscious, results-oriented and thrives under pressure in a fast-paced and dynamic environment - Able to drill deep to understand project needs and challenges - A team player with strong influencing and people handling skills, possess good communication, stakeholder engagement and presentation skills.
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