Senior/ Executive, Patient Experience
14 hours ago
Your key role will be to work collaboratively with the stakeholders to promote patient-centric culture with the aiming of enhancing patients’ journey in NHCS.
Your job includes:
i. managing patients’ feedback and instituting prompt service recovery
ii. administering and mining patients’ feedback to identify service gaps and proposing service improvement initiatives
iii. carrying out service audit to ensure consistent service standards
You should possess a general degree with at least a few years of relevant experience in customer service, in the healthcare or hospitality sector.
**Requirements**:
- Recognised degree with at least 3 years of working experience in customer/ patient service operations
- Possess excellent listening, communication and writing skills
- Able to work under pressure and manage multi-stakeholders at the same time
- Adept in conflict resolution with good analytical skills
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Senior/ Executive, Patient Experience
2 weeks ago
Singapore SingHealth Full time $90,000 - $120,000 per yearSingHealth Community HospitalsSenior/ Executive, Patient Experience (OCH)Job Category: AncillaryPosting Date: 28 Aug 2025Reporting to the Manager, Patient Experience, the jobholder willl support SCH's philosophy of care in providing patients with a well-paced and personalised care in a homely environment to promote healing and integration back to home or the...
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Singapore Singapore National Eye Centre Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: KK Women's and Children's Hospital Pte. Ltd. Senior/Associate Executive, Office of Patient Experience Job Category: Administration Posting Date: 2 Sept 2025Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the...
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Singapore Ng Teng Fong General Hospital Full timeSenior/ Associate Executive, Patient Experience and Culture Office This role supports the success of JHC Patient Experience and Culture Office (PECO) through deployment of the Patient Experience and Culture plans and collaboration with multiple internal and external stakeholders that deliver the Incredible Care to the patients, families, community and the...
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Senior Manager, Patient Experience
2 weeks ago
Singapore Johnson & Johnson Full timeAs part of the Road to 10 Strategy, Janssen Asia Pacific has identified best-in-class Patient Experiences as a critical enabler to achieving business ambitions. As such, a revitalized approach to Patient Solutions has been identified as a foundation element of our strategy. In the newly created Senior Manager, Patient Experience role, you will be...
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Executive, Patient Experience
1 week ago
Singapore Singapore General Hospital Full timeThe Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us. We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders,...
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Executive, Patient Experience
1 week ago
Singapore Singapore National Eye Centre Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: National Heart Centre of Singapore Pte Ltd Job Category: Administration Posting Date: 16 May 2025The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us. We are seeking a self-driven...
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Senior Manager, Patient Experience
2 weeks ago
Singapore Singapore General Hospital Full timeJob Responsibilities You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers. Job Requirements Recognised Degree with at least 8 years...
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Singapore Singapore General Hospital Full timeReporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline. You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and...
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Patient Experience Associate
2 weeks ago
Singapore TUCKER MEDICAL PTE. LTD. Full time**Objective / Purpose of the Job** Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients. **Responsibilities**: - Administer...
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Patient Experience Associate
1 week ago
Singapore SingHealth Full time $40,000 - $60,000 per yearSingHealth Community HospitalsPatient Experience AssociateJob Category: AncillaryPosting Date: 11 Sept 2025Job ResponsibilitiesYou will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. You will establish positive rapport with patients...