Senior/ Associate Executive, Patient Experience and Culture Office

1 day ago

Singapore Ng Teng Fong General Hospital Full time

Senior/ Associate Executive, Patient Experience and Culture Office This role supports the success of JHC Patient Experience and Culture Office (PECO) through deployment of the Patient Experience and Culture plans and collaboration with multiple internal and external stakeholders that deliver the Incredible Care to the patients, families, community and the employees. Responsibilities Plan overall logistics for the event including sourcing of vendors for catering and gifts Setup and layout auditorium and foyer to accommodate food caterers, photography, vendors and equipment placement Set up registration counters Preparation of gifts and carpark coupons for guests Liaise with vendors for food catering and gifts for award recipients, guests, participants and helpers Liaise with vendors to prepare Permit-To-Work Clearance, Risk Management Form, House Rules for Workplace Safety and Health vetting and approval and to bring approved document for our Check Point Security Counter for endorsement Assist with checking of printed materials for award recipients (eg. certificates, posters, etc) and seating arrangement Compile list of awardees, and verify 100% accuracy on all recipient's information Compile seating list of award recipients, Senior Management and Guests with details, for stickers printing and labeling at auditorium seats Maintain records of all expenses and payments Monthly Service Stars Support Manager preparing documents and staff appreciation cards for CEO's signature Issue vouchers to Stars recipients in labelled envelope with proper tracking of issued vouchers according to the excel sheet after being validated by Manager. Perform monthly reconciliation of vouchers for submission to Finance annually Elevate Patient Experience award recipients' recognition using organizational supported multiple media platforms Support Patient Experience Engagement Surveys Collect feedback forms or cards from all touchpoints and update feedback (Compliments and Complaints) onto Excel spreadsheets Key in all manual feedback received internally and externally – emails, cards and letters, and coordinate with internal stakeholders for follow through Manage Digital Patient feedback survey for selected business units Compile, merge and upload all completed feedback data (Compliments and Complaints) on to the department's Sharepoint for next team member's utilisation Support Patient Experience and Service Excellence Event Support logistics for the event including sourcing of vendors for catering and gifts General Administrative Support Support RO on compiling department overall budget Follow up on finance

  • Senior/Associate Executive, Office of Patient Experience

    1 week ago

    Singapore Singapore National Eye Centre Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: KK Women's and Children's Hospital Pte. Ltd. Senior/Associate Executive, Office of Patient Experience Job Category: Administration Posting Date: 2 Sept 2025Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the...

  • Patient Experience Associate

    2 weeks ago

    Singapore TUCKER MEDICAL PTE. LTD. Full time

    **Objective / Purpose of the Job** Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients. **Responsibilities**: - Administer...

  • Senior/ Executive, Patient Experience

    2 weeks ago

    Singapore SingHealth Full time $90,000 - $120,000 per year

    SingHealth Community HospitalsSenior/ Executive, Patient Experience (OCH)Job Category: AncillaryPosting Date: 28 Aug 2025Reporting to the Manager, Patient Experience, the jobholder willl support SCH's philosophy of care in providing patients with a well-paced and personalised care in a homely environment to promote healing and integration back to home or the...

  • Senior/Associate Executive, Office of Patient Experience

    5 days ago

    Singapore Singapore General Hospital Full time

    Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline. You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and...

  • Senior/patient Service Associate Executive

    4 days ago

    Singapore Sengkang General Hospital Full time

    **Senior / Patient Service Associate Executive, Business Office (Systems)** You will provide IT support to the department. This includes system setup and maintenance, user acceptance testing and documentation. In addition, you will participate in system enhancement projects as well as collaborate with both internal and external stakeholders to support the...

  • Senior Associate

    1 week ago

    Singapore Singapore National Eye Centre Full time

    National Cancer Centre of Singapore Pte Ltd Senior Associate / Associate Executive (Business Office)Job Category: Ancillary Posting Date: 2 Apr 2025About Us The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world...

  • Patient Experience Associate

    1 week ago

    Singapore SingHealth Full time $40,000 - $60,000 per year

    SingHealth Community HospitalsPatient Experience AssociateJob Category: AncillaryPosting Date: 11 Sept 2025Job ResponsibilitiesYou will assist the healthcare team in providing basic caregiving activities and engagement to patients to ensure comfort and patient safety under the supervision of trained nurses. You will establish positive rapport with patients...

  • Associate Executive, Patient Billing Services

    2 weeks ago

    Singapore National Healthcare Group Corporate Office (HQ) Full time $40,000 - $60,000 per year

    About the Role:Join our dynamic healthcare team as an Associate Executive with the Patient Billing Services Department, where you'll play a crucial role in ensuring accurate billing processes and timely revenue collection. You'll manage hospital billing systems, process claims, and deliver excellent customer service to patients and corporate clients.What...

  • Associate Executive, Patient Management Information Services

    5 days ago

    Singapore SingHealth Group Full time

    Associate Executive, Patient Management Information Services SingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Reporting to the Senior Manager,...

  • Executive, Patient Experience

    1 week ago

    Singapore Singapore General Hospital Full time

    The Office of Patient Experience plays an important role in ensuring that our patients have a positive experience during their journey with us. We are seeking a self-driven individual with a passion to serve to join us. You will be part of the patient experience team to attend to patients’ feedback, which includes seeking inputs from stakeholders,...