Banquet Executive

3 days ago

Singapore VOCO ORCHARD SINGAPORE Full time

IHG Hotels and Resorts' first voco hotel in South East Asia is now open on the world-famous Orchard Road

voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

**Your Day to Day**

voco Orchard Singapore is seeking dynamic and passionate Banquet Executives for its meetings and events. Working together with your leaders, you’ll manage the Banquet operations to obtain maximum profit and maximum guest satisfaction. You’ll ensure that our Hosts focuses on delivery excellent service to customers and are under effective supervision.
- Coordinate day to day operations for Banquet to maximize profit and achieve maximum guest satisfaction
- Executive all banquet events according to Banquet Event Order to client satisfaction
Ensure regular client contact when meetings/events are in-house through Daily Meetings Debrief, and ensure all hotel operational details are executed correctly
- Post event, obtain client feedback, review guest check with client after function and obtain signature.
- Ensure client feedback is communicated and acted upon internally and manage timely resolution of any issues with the client.
- Monitor standards of guest facilities and work with Engineering when repair work is required
- Trains, manages and motivates the Banquet department in order to provide high standard of service for customers and meet departmental and hotel targets
- Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.
- Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups.
- Coordinate any AV equipment, or other technical needs
- Work with superior to monitor budget, control costs and recycle whenever possible
- Supervise cash handling and banking procedures, where required
- Ensure all procedures are aligned with our hotel’s policies, procedures and guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

**What we need from you**
- NITEC qualification in any discipline
- 2 to 3 years working experience in a conference and banqueting environment
- Able to communicate in English
- Must be committed to working shifts, weekends and public holidays (5 Day Work Week)
- Able to multi-task and work under pressure in a fast pace environment

**What we offer**

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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