Hospitality Services Executive

The Hospitality Services Executive must have first-class customer service and practice support administration skills, with a proactive and solutions-focused approach to work with various teams in providing excellent front of house service to clients, visitors and internal stakeholders.

**Responsibilities**

**Front of house responsibilities**:

- Provide front of house support to the Singapore office, including maintaining a booking schedule for meeting rooms and liaising with other business professional departments to ensure that meeting requirements are planned for and met
- Attend to the switchboard professionally
- Greet and attend to clients/visitors and direct them to the meeting rooms and organise drinks / food internally and externally
- Allocate desks/rooms for visiting staff and liaise with IT to ensure that phones and computers are ready prior to their arrival
- Ensure meeting rooms and break-out areas are clean and tidy at all times
- Issue office/lift access cards for visitor
- Book transport for visitors/clients
- Coordinate with building management and maintenance to ensure that all office issues are resolved in a satisfactory and timely manner (e.g., aircon issues/ lighting issues)
- Any other duties that may arise from time to time

**Events responsibilities**:

- Coordinate with vendors for costs and event setups at both in-house and off-site locations
- Collaborate with the Business Development team to plan and execute internal and external events
- Prepare name badges and coordinate with the Print Room for the production of printed materials
- Update client contacts and event details in system
- Any other duties that may arise from time to time

**Administration responsibilities**:

- Maintain the Singapore office floor plan. Distribution Lists, Office Contact list (update extension numbers, name changes and the other contact details)
- Manage Concierge and Hospitality mailbox
- Assist other teams with setting up of webex meetings and other miscellaneous duties
- Team coverage

**Catering responsibilities**:

- Responsible for the overall operation of the catering facilities
- Be involved in the pre and post preparations for all events
- Ordering of pantry and front of house supplies
- Online ordering of food and beverages for meetings, events, pantry and café
- Liaise with various external vendors on food, gifts, hampers, etc.
- Menu planning for events and meetings and use of IT tools for catering forms
- Serving of food and drinks to internal and external clients for all meetings and event
- Assisting to provide barista service to internal and external clients (training will be provided)
- Monitor the quality of the product and service provided
- Keep to budgets and maintain financial and administrative records on database
- Ensure cleanliness in the pantry, café, countertops, meeting rooms and hospitality bar
- Liaise with external vendors to maintain all operating equipment such as coffee machines, wine coolers, dishwashers, refrigerators, microwave, water dispensers and all office equipment from time to time
- Make critical decisions and provide solutions in relation to catering service provided to internal and external clients
- Exhibit professionalism while providing services to internal and external clients
- Positive attitude and can work well in a team
- Any other duties that may arise from time to time

**Requirements**:

- A highly motivated individual with 5 years of relevant experience in a concierge or customer service role, preferably from the hospitality industry
- Diploma in Hotel and Hospitality Management advantageous
- Confident communication skills, both in written and verbal English
- A flexible and proactive approach to work, with the ability to adapt to changing priorities
- Exceptional customer service skills, with a commitment to maintaining professionalism at all times.
- Ability to interact professionally at all levels, both internally and externally
- Attention to detail and meticulous
- Availability to work overtime as needed, demonstrating a willingness to go above and beyond to meet the needs of clients.

**Hours**:
Monday ‐Friday (8:30am - 5:30pm or 9:30am‐ 6:30pm)

Saturday (9.00am‐1.00pm) - standby Saturday roster

On days when there is an event, you are quired to stay back. Time off in lieu or overtime will be paid.

**Employment benefits**:
Attractive employment benefits offered. You will be provided with uniforms.