Fulfillment Operations Lead

12 hours ago


Singapore NAS TEC PTE. LTD. Full time

**Job Responsibilities
**Fulfillment & Logistics Operations**
- Lead teams of Fulfillment Executives working closely with internal and external stakeholders on daily end to end e-commerce fulfillment operations delivering the best fulfillment experiences to customers
- Oversee 3rd party logistics and warehouses on daily operational performances ensure the activities being completed on-time on target
- Work cross functional teams aligning the business needs for operational planning with cost effectiveness
- Monitor platform wise order creation, administration and shipping status, ensuring all orders are fulfilled according to the time frame
- In charge fulfillment related troubleshooting to ensure the operations running smoothly
- Assist logistics operation for international transportation (Air & Ocean import and export), local delivery, customs clearance, border trucking, etc.
- Manage overall inventory related activities (stock-take, stock adjustments, disposal, etc.) for inventory accuracy
- Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures
- Keep track of KPI performance and identify KPI deviations for corrective actions
- Responsible for overall performance evaluations for platform enabler partner programs

**Reporting, SOP and Project Management**
- Lead weekly operational reporting for local & regional business reviews
- Assist monthly business review with all 3rd party logistics and warehouse service providers
- Establish and implement KPIs, and set up SOPs and other operation guidelines for greater efficiency and service quality
- Ensure all associated cost items are managed within approved budget
- Manage monthly billing reporting to ensure the invoices being processed on-time with 100% accuracy
- Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.)
- Perform other job-related functions when required

**Requirements**:

- Bachelor’s Degree in Logistics, Supply Chain, International Business, Industrial Engineering or other relevant disciplines
- At least 3 years of working experience in the e-commerce industry (warehousing, logistics, seller ops, etc.), knowledge of import/export customs clearance & declarations is a plus
- Excellent leadership and organizational skills
- Strong analytical and problem-solving skills
- Excellent command of Excel, Google Doc and Sheets
- Knowledge of OMS, WMS, PMS would be an advantage
- Self-motivated and results-oriented with the tenacity to perform in a fast-paced environment
- Excellent communication skills in both English and Chinese (spoken and written)


  • Fulfillment Lead

    4 days ago


    Singapore .ZERO Pte Ltd Full time

    **Company Overview** We invite you to join our team at ** Sterra.sg**, a homegrown brand dedicated to enhancing people's lives in their own homes. At Sterra, we firmly believe that everyone deserves a home that offers convenience, health, and comfort, enabling a high quality of life. We strive to ensure affordability, making our offerings accessible to...


  • Singapore BEEHIVE FULFILLMENT PTE. LTD. Full time $42,000 per year

    Beehive Fulfillment is a 3PL e-commerce fulfillment service provider in Singapore. Helping e-commerce businesses with inventory storage, pick and pack, local delivery and customer returns management etc., we enable sellers, both local and international, to capitalize on the rapidly growing e-commerce market in Singapore, Southeast Asia and beyond.Due to...


  • Singapore Q FULFILLMENT & SOLUTIONS Full time

    **Job Title**:Part-Time Warehouse Packer **Location**:Yishun **Job Type**:Part-Time **About Us**: Q Fulfillment & Solutions (QFS) is a dynamic company offering comprehensive fulfillment and logistics services designed to streamline operations for businesses across various industries. With a focus on efficiency, reliability, and customer satisfaction, QFS...


  • Singapore COMONE INT'L LOGISTICS PTE. LTD. Full time $30,000 - $60,000 per year

    Job Title: Operations/Fulfilment OperatorDepartment: Logistics / TransportationLocation: 4 PANDAN CRESCENT #02-09/10/11/12/13/14, SINGAPORE 128475Employment Type: Full-timeReports To: Operation ManagerJob Description:We are looking for a detail-oriented and reliable Operations/Fulfilment Operator to support our logistics and warehousing operations. You will...


  • Singapore Shopee Full time

    Department Operations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • Singapore KLARRA PTE. LTD. Full time

    **Operations & Fulfillment Manager** Our mission is to provide value and inspiration to our community for an inspired, everyday living through creations with great attention to detail and quality, designed to be used and loved for a long time. KLARRA strives to be a brand that constantly innovates, is technology focused with a seamless and strong...

  • Fulfilment Manager

    4 days ago


    Singapore Career Edge Asia Pte Ltd Full time

    $7k + AWS + VB + allowance 5 working days, Mon - Fri, normal office hours Location: West **Responsibilities** - Support the Operation Director to implement strategies and objectives to improve the operations in the Fulfilment unit - Within fulfilment operations, manage, develop, and motivate eCommerce team members while building trust, confidence, and...


  • Singapore Shopee Full time $70,000 - $120,000 per year

    Department OperationsLevelExperienced (Individual Contributor)LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • Singapore PRM MARKETING SERVICES PTE. LTD. Full time

    PRMMS is hiring a contract/permanent role (Executive, Rewards Fulfilment Operations) responsible for fulfilling daily gift orders. We are looking for independent and responsible individuals who can work well with the marketing and account servicing team members to assist on campaigns and gift management. **Requirements**: - Good communications in English;...

  • Head of Fulfilment

    2 days ago


    Singapore Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...