Operations Executive

23 hours ago

Singapore TIONG LIAN FOOD PTE. LTD. Full time

**Job Purpose**:
Oversee and monitor the efficiency of Order Fulfilment Department, providing the full cycle of order fulfilment of products to customers.

**Responsibilities**:

- Oversee efficiency of order fulfilment processes, identifying requirements and opportunities for improving process flow and customer satisfaction.
- Determining appropriate methods to analyze operations, information and data.
- Analyse and report on department performance metrics.
- Conduct checks on documents, investigate issues and report errors.
- Participate in implementation of operational, process and productivity initiatives to improve efficiency, accuracy, and reduce issues with order fulfilment.
- Support with customer orders, handle customer enquiries, issues and engage with stakeholders to resolve issues in a timely manner.
- Maintain good communication and relationship between external and internal stakeholders for continuous improvement in order handling process.
- Guide and coach relevant personnel to achieve a level of competency required to carry out their duties effectively

**Job Requirements**:

- Strong analytical and problem-solving skills
- Meticulous and able to work under pressure and tight deadlines
- Organised, able to multitask and set priorities accordingly

**Education, Experience & Training**
- Degree / Diploma from recognised institution
- 3 years relevant experience in a similar role, preferably from FMCG industry
- Excellent communication skills, both verbal and written
- Strong analytical and problem-solving skills

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