Service Architect

Design complex managed service solutions for networking, collaboration, and end user environments to meet client requirements by integrating technology and service design across multiple domains, delivery units or geography
- Lead the large complex service design with clients and lead the internal service teams to enable business outcome and requirements mapping
- Work to aggregate client and multi domain (factories, tech & geo) in mostly the infrastructure MS services with core skill in Service Management and delivery modelling
- Focuses on portfolio offers, manage vendors, and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modelling)
- Drives design of the Managed Service offering, interfacing with the platform delivery team
- Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D and delivery COEs to ensure supportability
- Responsible for vendor management and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modelling)
- Deepen partnership relationships with MS client key service design and development, building new relationships, and deepening service and development knowledge.
- Contribute to the knowledge base of NTT’s development and services by sharing best practices with internal teams and clients.
- Use understanding of the client’s business, service demand-supply, operational model and breadth of knowledge on the specific solution (MS) and consulting (blueprints) to personalise the recommended solution in line with the client’s need.
- Contribute to the design of solutions for the client that will be commercially competitive whilst managing risk.
- Lead design authority for resource, transitional, delivery models and deliverables
- Have a broad level of knowledge across Managed Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies
- Coach/mentor leadership to engage with other team members and act as advisor and decision maker in service design situations.
- Ability to develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, platform, technology)
- A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
- Ability to develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, platform, technology)
- Have a domain level of knowledge in services industry, service delivery models, process improvements, consumption models and multiple MS Portfolio offers and GTM solution areas.
- Expert in core Managed Service Portfolio offer artifacts, techniques, demos, tools and deliverables
- Contribute to the qualification of the client based on their explicit business needs, likelihood of cost savings and propensity to outsource non-explicit ones like business transformation, business problem statement etc.
- Develop and execute a consulting approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (business, people, process, technology)
- Review the client's services requirement landscape and develop a model, detailing the most suitable methods for the delivery and consumption of said service requirements. This is performed in collaboration with a Platform Architect, covering the design part of the platform
- Map the client's needs against proposed set of services and architectures and lead the end-to-end solution development (Services, Tech, SIAM, SLA, ITSM costs)
- Develop a schedule describing how NTT will drive innovation within the client environment throughout the life of, or at certain points, or with Agile Devops approach in the contract; conducted in strong collaboration with the Platform Architect, covering any development of the platform - Ability to develop a service transformation architecture to deliver the transformation business, investments, activi