Service Architect

Job Description:

- Design complex managed service solutions for networking, collaboration, and end user environments to meet client requirements by integrating technology and service design across multiple domains, delivery units or geography
- Lead the large complex service design with clients and lead the internal service teams to enable business outcome and requirements mapping
- Work to aggregate client and multi domain (factories, tech & geo) in mostly the infrastructure MS services with core skill in Service Management and delivery modelling
- Focuses on portfolio offers, manage vendors, and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modelling)
- Drives design of the Managed Service offering, interfacing with the platform delivery team
- Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D and delivery COEs to ensure supportability
- Responsible for vendor management and support the transition to service delivery by providing service architecture (e.g., service management, service consumption, delivery modelling)
- Deepen partnership relationships with MS client key service design and development, building new relationships, and deepening service and development knowledge.
- Contribute to the knowledge base of NTT’s development and services by sharing best practices with internal teams and clients.
- Use understanding of the client’s business, service demand-supply, operational model and breadth of knowledge on the specific solution (MS) and consulting (blueprints) to personalise the recommended solution in line with the client’s need.
- Contribute to the design of solutions for the client that will be commercially competitive whilst managing risk.
- Lead design authority for resource, transitional, delivery models and deliverables
- Have a broad level of knowledge across Managed Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies
- Coach/mentor leadership to engage with other team members and act as advisor and decision maker in service design situations.
- Ability to develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, platform, technology)
- A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
- Ability to develop and execute a Managed Service design approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, platform, technology)
- Have a domain level of knowledge in services industry, service delivery models, process improvements, consumption models and multiple MS Portfolio offers and GTM solution areas.
- Expert in core Managed Service Portfolio offer artifacts, techniques, demos, tools and deliverables
- Contribute to the qualification of the client based on their explicit business needs, likelihood of cost savings and propensity to outsource non-explicit ones like business transformation, business problem statement etc.
- Develop and execute a consulting approach that results in a consolidated statement of requirements, documented and financially based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (business, people, process, technology)
- Review the client's services requirement landscape and develop a model, detailing the most suitable methods for the delivery and consumption of said service requirements. This is performed in collaboration with a Platform Architect, covering the design part of the platform
- Map the client's needs against proposed set of services and architectures and lead the end-to-end solution development (Services, Tech, SIAM, SLA, ITSM costs)
- Develop a schedule describing how NTT will drive innovation within the client environment throughout the life of, or at certain points, or with Agile Devops approach in the contract; conducted in strong collaboration with the Platform Architect, covering any development of the platform - Ability to develop a service transformation architecture to deliver the transformation business,