Senior / Experience Designer

Job ID:
**DO-CXUX-EXPDEL**

**Job Type**:
**Full Time**

Job Classification:
**Senior / Executive**

Department:
**Digital Office**

Function:
**Software Engineering**

**Location**:
**Jurong, Singapore**

Years of Experience:
**1**

Job Responsibilities/Requirements:
**About M1**

M1 is Singapore’s most vibrant and dynamic communications company, providing mobile and fixed services to over two million customers.

M1’s vision is to enable digital services with an elastic Cloud-native and modular technology stack and offer hyper-personalized and predictive service experiences for both consumers and enterprises. We are in midst of a company-wide multi-year digital transformation to uplift, digitalize, and future-proof our entire business model. The transformation will empower us to experiment, reach industry-leading efficiency, and become the ecosystem partner of choice.

Join us and be a part of a high-performing agile and collaborative team that is paving the way for M1 to become an adaptable, Digital-first telco. Together we can innovate with the latest technologies, offer new value propositions rapidly to the market, and change Singapore’s way of telecommunication.

**About the Role**

M1’s Design team is looking to expand our team who will help build the creative ownership around M1’s user interfaces, websites, apps, campaign pages, brand’s visual language, and voice / tone.

We are open to both entry level and Senior Experience Designers who are passionate about creativity and practicality - layered with a human touch.

As a member of the Design Team for M1, you will proudly own the look and feel of M1’s experiences.

As a Senior / Experience Designer in the Digital Office - CX / UX & Design,
- You will be a natural team player who possess good design aesthetics and well-considered UX recommendations to uplift the experience across our diversified touch points ranging from website, mobile APPs, digital kiosks to other internal systems that require modern UX and UI treatment
- You will work independently to derive the ideal solutions in UX and UI while proactively connecting with other designers within the team to ensure consistency in the experiences
- You will be expected to bring to the table ample research with a creative point-of-view so that everyone in the team can build on one another to create the best experiences
- You will be required to build empathy maps, experience maps, user-flows, sitemaps, information architecture, update design guidelines, component libraries, and any design assets
- Your design recommendations will be based on existing Design System and components, and you should be able to make the right judgement when to deviate with a clear objective in mind
- You will need to actively participate in daily stand-ups and sprint planning sessions to understand what is required to be done
- From time to time, you will be required to create compelling UX and visual concepts for new opportunities that can bring new value to the business
- You will also be expected to take part in workshops and any research activities that require additional support from the team
- This position will require you to be on-site at M1 office located in the West of Singapore

**Job Requirements**

To succeed in this role, you should possess the following:

- A diploma or bachelor’s degree in Arts, Communication Design, Human-Computer Interaction, Psychology OR equivalent practical experience
- At least 3 to 5 years with hands-on experience for Senior Experience Designer, OR at least 1 year for entry level Experience Designer
- You should have a compelling online portfolio to showcase good UX thinking and creative excellence designing user interfaces for products, APPs, websites, landing pages, and digital kiosks
- Excellent knowledge in defining and maintaining Design System
- Excellent understanding of UX and research methodologies
- Experience in writing micro-copy for interfaces and micro animations will be huge plus
- Meticulous and pay attention to details down to the last pixel
- Good in organisational, time management, and prioritisation skills
- A strong self-starter who is curious, resourceful, adaptable, and willing to learn
- Effective interpersonal, communication, and collaboration skills
- Have a good understanding of Agile and Scrum process
- Proficiency in graphical tools and associated workflows (eg. Figma, Adobe CC, Confluence, Jira, Zeplin, Principle
- Good understanding of Marketing, Advertising, and Technology