Customer Service Officer

3 days ago


Singapore KIDS HAVEN (PRIVATE) LIMITED Full time

**Job Highlights**:

- Niche market segment (Kids Furniture)
- Attractive sales commission
- 5 mins walk from Tai Seng MRT

**Job Description**:
**Responsibilities**

**Customer Service Responsibilities list**:

- Manage customer issues such as delivery issues, product issues, stock issues etc, and propose solutions to these issues
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Perform showroom sales to enjoy attractive commissions

**Requirements**:

- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Proven customer support experience or experience as a Client Service Representative is a plus
- Strong phone contact handling skills and active listening
- Minimum diploma



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