Product Designer

(This position is with our CardUp team)

CardUp is on a mission to provide individuals and businesses with a better way to pay and get paid. Our payment platform simplifies the lives of business owners, bringing both payments and collections into one easy-to-use digital platform. These no-code solutions improve cash flow management, unlock rewards on existing cards and save time through automation, all with no software implementation or setup time.

At our core, we allow any big expense - previously made by cash, cheque, or bank transfer - to be shifted onto a credit card. This includes expenses that traditionally have not accepted cards. Examples include rent, insurance premiums, payroll, supplier invoices and more. In addition, we equip businesses with the tools needed to automate payment processing, helping them save time whilst staying in control of their finances.

CardUp operates regionally across Singapore, Hong Kong and Malaysia, and is licensed by the Monetary Authority of Singapore (MAS) as a Major Payment Institution under the Payment Services Act.

As our Product Designer, you’ll help to drive our long-term product vision and lead the continuous improvement of our user experience for multi-product growth. You’ll work with our product team to research, design and ship new products, features and enhance the user experience of our existing products.

If you’re obsessive about creating beautiful experiences with technology that fulfil the goals of our users and business, you’ll have abundant opportunity to do so.

**Key Responsibilities**:

- You’ll work through design challenges from start to end, collaborating closely with product, sales, marketing, operations and engineering teams, translating strategy and insights into disruptive new products, features and user experiences
- You’ll produce interaction flows and hi-fi mocks that accurately communicate product functionality to product and engineering teams.
- You’ll plan and lead design reviews and share your work regularly.
- Shipping is just the beginning, and you’ll own the success of your designs in the market, learning from user feedback and analytics to optimise your products.

**Requirements**:

- You’re strong in systems thinking, able to zoom out from UI to strategize in terms of business objectives, product workflows, constraints, users’ jobs-to-be-done, psychology and data. And zoom back in to design beautiful hi-fidelity software interfaces.
- You’re skilled in empathising and figuring out what it would be like to be in our users’ shoes. You proactively strengthen this empathy by conducting lean user research regularly and by being involved in customer meetings to glean actionable insights.
- You have a penchant for data, and are comfortable using analytics tools to assess the impact of your designs, test ideas, identify problem areas, experiment and learn
- You communicate openly and authentically and can clearly frame problems and justify design decisions.
- You manage your workload proactively and suggest solutions to re-align competing priorities. You're trusted by peers to ship quality work consistently and are a model for reliability.
- You are comfortable operating in a fast-paced environment with ambiguous problem spaces.
- Bonus: You’ve worked in both consumer and B2B domains and have tackled complex product challenges with payments and finance workflows.

**Benefits**
- Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
- Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
- Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
- Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit
- Learning & Development: We believe learning should never end and we support everyone with self-learning L&D allowances.
- Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity