Program Director, Retail Operations

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the

hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we

want to accelerate our business transformation to reach more people, more effectively.

The Program Director is a key leadership role reporting directly to the Vice President, Operations Strategic

Development (VP OSD). This role will own the Retail transformational agenda around the world, connecting with

other business channels and cross-functional workstreams (IT, Integrated Supply Chain, local business) towards

building an efficient, scalable, and extensible plans and sustainable ongoing Retail business. This person will play a

crucial role in supporting our Retail division in driving operational excellence, fostering cross-functional

collaboration, and implementing key initiatives to achieve organizational goals.

**Key areas of responsibility**:

- Strategic Planning. Work closely with the VP OSD and the Retail leadership to design & implement the retail

operating model, processes & system platform, ensuring alignment with the organization's objectives.

Conduct research, analysis, and present recommendations on key business initiatives and opportunities.
- Operational Efficiency. Collaborate with functional and cross functional heads to optimize operational

processes, identify areas for improvement, and implement streamlined workflows. Oversee critical projects

and initiatives as assigned by the VP OSD, ensuring timely and successful execution.
- Program Management Office. Establish a Retail PMO office that effectively serves our retail Operating

ecosystem. Ensure synergy between various teams across the regions and functions and create a global

Retail “center of excellence”. Ensure projects success including resource allocation to complete the project

on time, budget & quality. Monitor, report & continually optimize deployed program.
- Problem Solving. Proactively identify challenges and bottlenecks within the organization, develop and

implement effective solutions. Provide strategic counsel to the COO on complex issues, demonstrating

sound judgment and discretion.
- Track and report project progress. Keep stakeholders & project team updated through regular

communication and escalate to Steering Committee for decision & support.
- Liaise with external suppliers / customers if needed.

With your unwavering commitment to delivering high-quality work, you strive to make a distinctive difference in

every project you undertake. This position requires a dynamic and highly organized individual with a

combination of leadership, technical, operational and programmatic skills.

**Experience**
- Excellent program & project management skills and familiar with the use of PM methodologies
- Possess team management experience in both resource management and asset management

Central, LN Infor), Order Management or Point of Sales Systems, CRM, and integration between these
- Understanding of high technology hardware products in a retail environment from a design and

operational perspective.

**Performance and personal competencies**
- Acts to surpass short-term goals, seizing opportunities to push the envelope. Sets continually higher

goals that are ambitious but realistic for self and team, geared to organizational objectives
- Engages people in a dialogue to gain commitment and bring them “on board”, creating a direction for

the organization that is “shared by all”
- Strategic mind-set, data and results orientated, accountable, takes responsibility and leads by example,

raising standards
- Excellent communication skills both written and verbal - ability to clearly demonstrate and explain

business performance and underlying business drivers to a range of audiences
- Drive, determination and high standards. Resilience, high energy and a ‘can-do’ attitude
- Excellent people leadership skills, capability to build excellent working relationships with the Group,

within the Region and across the Retail business in general
- A people-oriented person who is always looking for solutions and bringing improvements
- Willing to travel and work in other countries for an extended length of time.