Retail Operations Manager

**Business and Retail Management**:

- Partner with Store Managers and to work with the Store Ops Professionals to ensure core retail operational tasks are delivered according to global standards
- To support, lead and coordinate with Stores Operations Professional in implementing global and regional directives
- Identify area for improvements and training needs; work with Regional GSO for providing adequate trainings or re-caps on certain topic
- Partner with store’s management to ensure company compliance and policies are followed and on timely manner
- Communicate the latest operational SOPs to Store Ops Professional and store leaders and to monitor the performance
- Work with Central / market mgt / store planning team in the successful opening / renovations / closure of store network
- Work with Market Director on the development and implementation of all, employee incentive programs
- Work closely with all departments to plan and assist stores for driving business opportunities.
- Coordinate local market competition information.
- Work directly with Store leaders to drive store action plans in order to achieve retail KPIs.

**Operational Excellence**:

- Ensure retail stores follow Inventory Management according to RF standards and communicate any changes on SOP as required
- Support and teach stores of any IT issues and reports accordingly. Discuss with regional GSO for change request or repeating issues
- Partner with Global Sales Operations to facilitate implementation of productivity enhancement projects (e.g. JRNI, Retail Foundation updates, Kronos )
- Ensure stores follow all POS requirement and provide training if necessary
- Visits to store regularly to ensure all operational standards are followed and raise any concern to Sales Director or seek advice from regional GSO if applicable
- Act as a key contact point regarding to all operational issues.
- Recommend to improve work process, procedures and flows within retail team and continuous seek for refinement.
- Regularly evaluate store manpower (roster/ sick leave record/ annual leave planning).
- Overseeing retail reporting, analytics and administrative support to the retail team
- Overseeing inventory management and logistics

**Store Compliance**:

- Lead the local adoption of Global Retail Standard Operation procedures and monitor compliance to our policy framework
- Lead the audit process using Retail Control Checklist (RCC) and report to GSO and local management on audit findings
- Provide clear operational SOP at a market level to ensure government requirements are covered including Anti-Money Laundering requirements, ensure these reviewed and maintained.
- Ensure full adherence to all Occupational Health and Safety procedures and processes
- Conduct training & retraining on SOPs and compliance requirements to retail team
- Enforce company’s policies, rules and regulations relating to the retail team
- Support HKSSC on documentation and information to fulfil external audit requirements

**Market Specific**:

- Support and manage Event coordination with manpower resource and allocation
- Support Stores competition / incentive recommendation & simulation
- Partnership with Store Planning on stores Maintenance/ follow up to ensure good image
- Support and Assist on customer complaint and escalation (if any)

**Requirements**:

- Min Degree holder with minimum 5 year’s solid experience in retail operations with successful track record in technical & management skills
- Proficient in MS Office
- Performance driven and result-oriented
- Strong Data mining and analytical skillsanalytical skills
- Good planning and organizational skills
- Strong operational supports
- Retail centric and client oriented
- Excellent interpersonal and communication skills
- Proactive and meticulous with an eye for details
- Able to work with multiple parties and independently and also a team player

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