Retail Solution Specialist

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description
**About the job**

We want to fill this position with an extremely commercial enthusiast who shares our vision of “creating a better everyday life for the many people”. You will be a key support in the continuous development and well-functioning of IKEA’s retail solutions as well as to secure adequate competence levels of end-users of the retail solutions.

**Your assignment**
- Lead, support and follow-up, during various project development phases and throughout running business, any system gaps/issues and future upgrades for core retail systems.
- Secure alignment across markets of system design with global Standard Operating Procedures.
- Secure operational readiness successfully through cross-functional collaboration, supporting business/project goals with customer, sales growth and efficiency in focus.
- Support change management as part of the operational readiness process for a smooth transition and easy adaptation to new ways of working.
- Review training needs, plan and facilitate trainings for Country & Store Super Users to secure competence and consistency in knowledge transfer across all markets.
- Develop and coach Country & Store Super Users to secure proper use of the system that is compliance with business policies and procedures.
- Maintain adaptation of system user manuals and work with Process Owners to secure timely updates to process documentation involving system changes.
- Support in User Acceptance Testing for upgrades and changes to the system
- Support and coordinate troubleshoot of escalated system issues and coordinate with the local IT to escalate critical issues investigation and sample collections for ROSS or external software vendor.
- Identify system gaps and development potentials, evaluate development requests from markets.
- Maintain close liaison with Process Owners, Country Super Users and/or Project Manager.
- Co-develop potential co-workers to sustain a healthy succession of Super User network.

Qualifications
**Your profile**
- At least 5 years of relevant functional experience
- Subject matter expert with knowledge of and experience with all relevant processes
- Proficient in all relevant IT tools used within domain of expertise, especially MVBC
- Proficient in Microsoft Office (Word, Excel & PowerPoint)
- Passion for exploration of new and better ways of doing things
- Motivation to interact with people at all levels of the organisation
- Ability to build good process maps that provide solid basis for solution development
- Able to identify and assess training needs, develop and facilitate training programs
- Good facilitation and communication skills
- Ability to lead and drive changes

Additional Information