Campus Operations Manager- Investment Bank

**About Us**:
We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 10,000 experts who live our passionate, bold, and authentic values. The ultimate aim is to help clients around the world, including 100+ blue-chip companies, create workforces that are fluid, resilient, diverse, and differentiated. We call this true workforce dexterity—and we’re here to help you achieve it.

**The Role**:
As Campus Operations Manager you will have a key role within our APAC campus client solution for the Investment Banking Client.

Focused on exceptional operational delivery, you will look to build strong relationships with your client stakeholders, working as a trusted advisor to deliver an efficient and compliant recruitment coordination service via your onsite and offsite team.

This will be a region-aligned management position and you will operationally manage the delivery teams to high levels of service excellence as well as coordinating with your Campus Operations Manager colleagues across the Americas, APAC and India regions.

As Campus Operations Manager you will be responsible for all aspects of your team’s recruitment, onboarding, performance management, training and development. You will work closely to support their operational delivery, capacity and workload as well as working to achieve their professional goals and objectives. In addition you will be responsible for managing retention, succession planning, attrition and recruitment where required.

**Key Accountabilities**:
**Financial & Operational Excellence**
- Accountability and management of operational delivery of Campus programmes within APAC
- Ensure effective and efficient campus campaign delivery from multiple geographical sites including an offsite team
- Monitor and achieve account’s targets and SLAs
- Work closely with the management reporting function, Client Director and the client to ensure delivery of standard reports within defined timeframes
- Accurate invoicing and forecasting of service delivery
- Lead and monitor the team’s delivery of the best practice operating model for the account
- Identify areas of process improvement, service enhancement and communicate these appropriately
- Support in rolling out new technology, lead in ensuring team training and changes to process are reflected in a governed change management process

**Client Focus**
- Drive team activities and focus to ensure client satisfaction
- Understand and consult on client’s strategy objectives for Campus campaigns bringing in market insight and innovation
- Develop and maintain pro-active and constructive relationships with the client
- Delivery against continuous improvement projects
- Work closely with client teams to ensure the AMS team are custodians of clients EVP ensuring the proposition conveyed is compelling across the recruitment life cycle
- Escalate any potential issues or contentious situations to Client Director

**Team**
- Understands AMS people are a key market differentiator and is genuinely committed to the development of direct reports and their team in accordance with the AMS values
- Manage a team (e.g. Coordinators that are working from various client offices) to achieve delivery targets and contractual SLAs by providing direction, performance management to include objectives and development plans, training interventions and continual feedback on progress
- Build effective communication channels and mechanisms between the client stakeholders, as well as the other AMS functions (e.g. Operations and Technology Consulting, Employer Branding, Business Intelligence, Sourcing)
- Work closely with your global Operation Manager peers to drive continuous improvement and leverage training and resourcing
- Work closely with the Client Director to help define the type and level of resources required to effectively achieve delivery targets based on anticipated volumes of requirements including management of succession plans
- Work closely with AMS and the client to deliver against resourcing requirements, conducting interviews with accountability for bringing in the best talent to open roles

**Strategy & Subject Matter Expertise**
- Play a key role in the successful roll-out and stabilisation of any new solution, as well as the process enhancements
- Keep abreast of market intelligence and industry trends (e.g. new technology, recruitment metrics, sourcing methodology, diversity initiatives, legislative changes)
- Hold sound knowledge of recruitment model options and design
- Input to client proposals and model new commercial solutions

**Skills & Experience**:

- Strong operational experience running face paced high volum