Service Advisor

3 days ago

Singapore CAPELLA AUTO PTE. LTD. Full time

**Authorised Distributor of Alfa Romeo and Jeep looking for Customer Service Advisors
Key responsibilities include, however not limited, to the following:

- Administer all documentation pertaining to creating new Job card, repair quotation and vehicle history files.
- Walk around the car with customer to check if there are any scratches/ dents before handing over vehicle to workshop and to customers.
- Organize Pre-delivery vehicle between workshop, contractor, and sales.
- Assist customers in checking-in and out of their vehicles from the workshop.
- Determine if technical solution can be resolved over the phone escalate immediately to Foreman/Service Manager to provide immediate attention.
- Able to perform troubleshooting of basic faults and problems of vehicles.
- Conduct transactions with system walk customer through correction(s) and provide summary.
- Effectively communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Follow-up and ensure overall customer satisfaction with the work performed.
- Effectively handle multiple priorities, organise workload, meet deadlines and perform detailed daily record keeping and reporting.
- Recommend suitable packages and/or add-ons for customers.
- Handle accident claims, quotation and communicate with insurance company.
- Any other ad hoc duties assigned.

**Requirements**:

- Brand Training will be provided.
- Technical experience will be an added advantage.

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