Training Manager

Reference Code: 100837**TRAINING MANAGER**:

- Singapore, 01, SG- PermanentSince 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

In line with Piaget’s expansion in SEAO region, we are looking for an SEAO Training Manager to support our growth. Reporting into the Managing Director - South East Asia & Oceania, the Training Manager’s main missions are to:

- Define and implement local yearly training roadmap aligned with strategic objectives
- Deliver the Maison, product and service trainings in-class/in-store or through individual coaching
- Develop technical and soft skills of the team to be successful in delivering service excellence
- Grow a strong team culture in line with our Maison DNA
- Monitor the efficiency of these actions

**TITLE Training Manager, SEAO**

**REPORTING LINE Managing Director**

***

**KEY RESPONSIBILITIES**

**DESIGN REGIONAL TRAINING ROADMAP**
- Defining yearly training roadmap, in line with HQ guidelines & market strategic priorities, building a long-term vision for team growth & development
- Align Regional Training Strategy with Global Training Strategy
- Be a strong business partner & key contributor on regional projects, including local retail initiatives
- Serve as a strong and resourceful leader, able to craft creative solutions with changing business needs
- Promote regional learning and drive best practices sharing

**IMPLEMENT TRAINING & AND FIELD COACHING SESSIONS**
- Localize, roll out and facilitate global training modules directly and indirectly to target audiences, consistent with Maison’s DNA and values
- Drive in-class & in-store field training sessions & individual coaching to enhance skills, performance & motivation, regarding:

- Brand knowledge & luxury culture
- Clienteling / selling soft skills (emotional intelligence and managing client expectations)
- Key profiles empowerment / retail management upskilling
- Plan and execute a Maison onboarding program for new joiners, in line with Headquarters’ guidelines
- Conduct sales coaching for Boutique Managers, Supervisors and Retail teams
- Engage with Boutique teams to create affinity and drive engagement with the Maison

**LEAD RETAIL OPERATIONS EXCELLENCE**
- Strives for operational excellence within all boutiques proactively working with the Boutique Managements to improve their professionalism and guarantee efficient implementation and use of all policies / procedures in all boutiques
- Review boutique operations KPIs regularly with the Management for training / coaching needs: drive day to day business culture in the stores by leveraging retail excellence & performance tools; Mystery Shopping (MS), KPIS dashboard

**MEASURE TRAININGS / COACHINGS IMPACT, FOLLOW-UP AND TRACK PROGRESS**
- Identify & follow-up on training performance indicators (quantitative and qualitative, short term & long-term), with specific focus on service excellence across the markets
- Proactively adjust and enhance actions and programs as needed
- Establish a strong partnership with Retail Managers and Boutique Managers to ensure training impact on-going assessment
- Define & follow up on team training path: monitor achievements to individualize development action plans and maintain detailed reporting of all trainings
- Manage annual training budgets, with monthly follow-up

**REQUIREMENTS**

**PROFILE & COMPETENCIES**
- Strong business acumen with field coaching experience in luxury retail industry
- Minimum 8 years of experience in learning & development program delivery
- Proven retail sales experience is an advantage
- Strong delivery skills for sales, product, people management programs
- Knowledge of and ease with digital learning (platforms usage fluency, engagement expertise)
- Fluent in English and proficiency in Mandarin will be advantageous due to several training resource suited for Chinese clients
- Well versed in MS Office / Presentation Tools and Skills
- Ideally watch and/or jewelry background
- Passion for people development
- Strong team player
- Proactive, Persuasive, and solution-oriented mindset
- Excellent communication and presentation skills
- Good planning & organization skills
- Effective time management
- Willing to travel (minimum 50% of time)

**DIMENSION**:

- Geographical area under responsibility: South East Asia & Oceania