Vice President, Service and Sales Performance

5 days ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a **Vice President, Service and Sales Performance Incentive.**

**Principal Responsibilities**
- The jobholder and his or her team is a critical driving force for the success of the various RBWM channels service and sales strategies, structures, objectives, performance, values and behaviours via the compensation and recognition programs in RBWM Incentive Framework
- The Service and Sales Performance Manager will be expected to seek, understand, refine and implement best practices in both service and sales activities while partnering with the Channels’ Heads to implement new strategies by providing critical and relevant Key Performance Indicators in the various reporting systems and templates
- Similarly, this Jobholder has considerable influence and ownership over the ongoing variable compensation programs that will assist the senior management in the forecasting and goal setting activities annually
- Incentive Management & Governance Provide support and facilitation to SVP S&S and Head, MCO on the governance and development of the Incentive Management for RBWM

Requirements

**Requirements**:

- Ability to work in a team oriented environment and effectively influence and communicate across various business lines at different levels within the organization
- Strong knowledge of the customer service and customer experience.
- Proven track record of communicating effectively within the organization and with customer groups
- Strong understanding of the Banking business and environment Strong knowledge of the various customer groups and business systems Extensive years of proven in frontline service, service quality or customer experience, including some years of proven management experience or equivalent
- Influencing skills across internal and external groups Strong managerial, analytical, communications, decision-making, lateral thinking, influencing and interpersonal skills
- Knowledge of the organization and its products, processes and pertinent regulations affecting their delivery
- Strong ability to credibly interact with senior management. Strong Excel, Word and PowerPoint skills

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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