 
						Guest Service Officer
22 hours ago
The Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.
**Primary Responsibilities**:
- Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
- Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes missing.
- Ensure that the drive-in / driveway is clear at all times to facilitate loading and off-loading of luggage.
- Assist guest on their transportation needs and recommend the use of hotel facilities whenever possible.
- Deliver guests’ correspondence and packages to rooms or wherever designated.
- Ensure the workplace is clean and well maintained at all times.
- Assist in driveway as required.
- To report on any loss and found item.
- Any other duties within reasonable scope as assigned.
- Participate in company's sustainability effort for the environment and being an inclusive employer.
**Job Highlights**
- We provide equal opportunities to learn and develop skill sets
- We identify and build our talentsWe foster friendly working relationships built on mutual trust
- This role is available for 2 properties: Novotel Singapore on Kitchener (nearest MRT: Farrer Park) & Mercure ICON Singapore City Centre (nearest MRT: Chinatown).
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