
Operations Manager
1 day ago
**About Us**:
Empress is a premier destination for authentic Chinese cuisine in a contemporary river-front setting, known for exquisite flavours, elegant ambiance, and exceptional hospitality. We take pride in delivering memorable dining experiences and fostering a team culture built on respect, passion, and continuous growth.
**Job Summary**:
**Key Responsibilities**
**1. Operations & Customer Service**:
- Oversee daily restaurant operations, ensuring smooth service and high standards.
- Manage reservations, seating arrangements, and event coordination for weddings and large parties.
- Ensure exceptional guest experiences by addressing feedback and resolving issues promptly.
- Maintain strong relationships with wedding planners, vendors, and corporate clients.
**2. Staff Management & Training**:
- Recruit, train, and supervise front-of-house and back-of-house staff.
- Schedule shifts, monitor performance, and foster a positive work environment.
- Conduct regular staff meetings and training sessions on service standards.
**3. Financial & Inventory Management**:
- Monitor budgets, control costs, and optimize profitability.
- Manage inventory, supplier orders, and stock levels for food, beverages, and supplies.
**4. Event & Wedding Coordination**:
- Collaborate with clients and Events Team to plan wedding menus, décor, and event timelines.
- Ensure flawless execution of wedding banquets and special events.
- Coordinate with chefs, servers, and vendors to meet client expectations.
**5. Compliance & Safety**:
- Ensure compliance with health, safety, and sanitation regulations.
- Maintain cleanliness, hygiene, and adherence to food safety standards.
- Handle licenses, permits, and legal requirements as needed
**Qualifications & Skills**:
- Experience: Minimum 3-5 years in restaurant management, preferably in Chinese cuisine or banquet-style service.
- Leadership: Strong team management and conflict-resolution skills.
- Customer Focus: Excellent interpersonal skills for handling high-profile events.
- Organizational Skills: Ability to multitask in a fast-paced environment.
- Flexibility: Willingness to work evenings, weekends, and holidays.
**Why Join Us?**
- 5 days’ work week
- Competitive salary + performance incentives.
- Career advancement opportunities in a growing restaurant group.
- Employee discounts and dining perks.
- A vibrant team culture centered on excellence and mutual respect.
**Job Types**: Full-time, Permanent
Pay: $4,500.00 - $5,500.00 per month
**Benefits**:
- Additional leave
- Employee assistance programme
- Employee discount
- Flexible schedule
- Food provided
- Parental leave
- Professional development
- Promotion to permanent employee
Schedule:
- Day shift
- Early shift
- Holidays
- Late shift
- Night shift
- Shift system
- Weekend availability
Supplemental Pay:
- Retention bonus
Work Location: In person
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