F&b Operations Manager

3 days ago

Downtown Core, Singapore Kwaasong Full time

JD:

- Oversee daily operations of the bakeshop, ensuring smooth store administration and excellent customer service.
- Supervise the Store Manager and provide guidance to ensure operational efficiency and staff performance.
- Lead and train the service team to maintain high standards of customer engagement and efficiency.
- Manage inventory, order supplies, and coordinate with the kitchen to ensure seamless daily production.
- Handle customer inquiries, feedback, and complaints professionally to enhance the overall customer experience.
- Monitor sales performance, implement strategies to drive revenue, and meet business targets.
- Maintain high standards of food safety, hygiene, and workplace cleanliness.
- Prepare reports on sales, stock levels, and operational performance.
- Plan staff schedules and manage workflow to optimize productivity.
- Assist in marketing efforts, promotions, and in-store events to boost brand visibility.

Pre-requisite:

- At least three years of experience in retail F&B, preferably in a managerial or operations role.
- Strong leadership, communication, and interpersonal skills.
- Knowledge of coffee making is a plus.
- Ability to work independently and handle multiple responsibilities in a fast-paced environment.
- Passion for artisanal baked goods and delivering exceptional customer service.
- Proficiency in MS Office for scheduling, reporting, and inventory management.
- Willingness to work on weekends and public holidays on a rotating shift basis.

Pay: $3,000.00 - $4,500.00 per month

Schedule:

- Day shift
- Early shift

Work Location: In person

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