Customer Success Manager
15 hours ago
**Alemira** is a completely digital and software ecosystem for universities, research facilities, boot camps, and corporate education. Our unique Active Learning ecosystem features an AI-powered learning and authoring platform, data-driven, collaborative research and modeling tools, active educational content from world-class scientists, and organizational transformation consulting services.
**Alemira** is a digital ecosystem for learning, education and research. Our platform connects, integrates, simplifies learning, and automates processes for educators, researchers, administrators, and lifelong learners. Through advanced technology, our Active Learning tools empower educators and learners and delivers an engaging personalised digital learning experience for each learner. Our mission is to transform learning, education and science and make quality education accessible to all learners globally.
Alemira is looking for Customer Success Manager reporting to the Head of Growth. The Customer Success Manager will have the responsibility for building the customer success team starting off as an individual contributor and transitioning into a team leader as the team grows. Onboarding new customers and supporting them through their implementation journey while expanding relationships with business sponsors and executing against their business goals. They will identify risks and develop mitigation plans, participate in project status meetings, review customer issues, facilitate support escalations and lead business reviews.
**Skills and Experience**:
- Bachelor's degree with minimum of 8 years' experience in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions, with 2 years' experience as a people manager.
- Excellent written/verbal communication and presentation skills
- Experience in Software or SaaS product is a plus
- Excellent analytical, time management, and organizational skills to manage multiple tasks
concurrently.
- Comfort in carrying renewals and customer reference quotas.
- Ability to respond quickly to changing demands and market conditions
- Flexibility to work across time zones
- Commitment to teamwork and ability to operate in a matrix management environment
- Consultative account management skills
- Advanced Excel user (data handling, formulas, pivot tables)
- Project Management certification and Learning and Education industry experience is highly desired.
**What we can offer**
- Competitive salary and benefits
- Generous leave policy
- Work equipment
- Flexible working schedule and WFH policy
- International company with large-scale projects and global clients
- Community of passionate experts to exchange knowledge and expertise with
- Opportunity to contribute to better future of education together with a friendly, open-minded team
-
Customer Success Manager
6 days ago
Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time**JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...
-
Customer Success Manager
2 weeks ago
Singapore DIGIFY PTE. LTD. Full timeAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...
-
Customer Success Manager
6 days ago
Singapore Glassbox Full timeSingapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...
-
Customer Success Manager
2 days ago
Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full time**Performance of Duties** 1.1 The Employee shall serve the Company as **Customer Success Manager**or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience. 1.2 The Employee shall perform the following duties, including but not limited to: - Manage...
-
Customer Success Manager
15 hours ago
Singapore StaffAny Full time**StaffAny’s mission is to shape and empower the future of work. We provide our users with a remedy that streamlines and automates their painful Operations and HR processes. Our users rely on our superpowers to understand their frustrations and we are here to empower them to make time for what they love.**: **About the Role**: The Customer Success Manager...
-
Customer Success Manager
2 weeks ago
Singapore ViSenze - Artificial Intelligence for the Visual Web Full timeViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands, and global retailers, and established as market leader after a decade of driving the adoption of AI and Computer Vision. Recognized as an established market leader and innovator - 2020 CB Insights Top 100 Innovator in Retail - we are looking for a...
-
Customer Success Manager
6 days ago
Singapore Glassbox Ltd. Full timeGlassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in the...
-
Customer Success Manager
2 weeks ago
Singapore Digify Full timeDigify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...
-
Customer Success Manager
1 week ago
Singapore LSEG Data & Analytics Full timeThis role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions. We are looking for a highly motivated and hard-working professional to join our Customer...
-
Customer Success Manager
1 week ago
Singapore Autodesk Full timePosition Overview Note: This is NOT an open position. Please submit your CV here for future consideration. Job Requisition ID: 24WD78199About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in...
