Client Relationship Management Lead

3 days ago

Remote, Singapore Hardskills Pte Ltd Full time

We are looking for an experienced **Client Relationship Management Lead** to be part of our impactful client & learner experience team at HARDSKILLS and help build and deepen client relationships as we expand.

**HARDSKILLS** is a **B2B online learning solution** for enterprises to upskill their workforce in the hard-to-teach but hot-in-demand human behavioural skills such as how to think critically, collaborate, sell & influence, manage time efficiently, communicate effectively, be agile, etc.

**Key**Responsibilities**:

- ** Strategic Client Management**:Serve as the primary point of contact for key enterprise accounts, ensuring goals are aligned.
- ** Relationship Building**:Build trusted, authentic relationships with multiple stakeholders, from senior executives to program managers, to drive client retention and satisfaction.
- ** Customer Success Planning**: Develop and execute tailored success plans that outline strategies to achieve customer objectives and maximize product value.
- ** Upselling & Cross-Selling**:Identify and capitalize on opportunities to expand usage and introduce additional solutions to existing clients.
- ** Team Collaboration**:Work cross-functionally with Sales, Product, and Marketing teams to address client needs and ensure seamless delivery of solutions.
- ** Metrics & Reporting**: Track and analyze key customer metrics (adoption rates, engagement levels, ROI) and provide actionable insights to drive improvement.
- ** Issue Resolution**: Proactively identify challenges and collaborate with internal teams to resolve issues, ensuring client satisfaction.

**What we Offer**:

- ** Collaborative, fast-paced**environment working with an experienced global team
- ** Professional growth & development**from working with the world’s leading organizations in a dynamic digital industry
- ** Output-driven Work**:Opportunity to let your professionalism and results drive your career trajectory.
- ** Hybrid Model**:Enjoy a remote-first, flexible model that allows you to work from home while ensuring you meet in-person with clients to nurture lasting relationships
- ** Competitive**compensation, generous vacation policy and standard business hours in a 5-day work week

**Experience & Skills**:

- ** Bachelor’s degree** or equivalent in Business, Marketing, or a related field.
- ** 6+ years’ experience** in Customer Relationship management, account management, or customer success, preferably in the corporate e-learning or SaaS industry.
- Strong **interpersonal and communication skills**, with the ability to influence and engage stakeholders at all levels.
- Proven track record of managing enterprise clients and achieving **high customer retention rates.**:

- Experience with **CRM tools** (e.g., Salesforce, HubSpot) and customer success platforms.
- ** Analytical mindset** with the ability to interpret data and turn insights into actionable strategies.
- Highly organized and self-motivated, with a **customer-first mindset.**:

- Knowledge of the** corporate e-learning** landscape is a strong advantage.

**How to apply**:

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