IT Service Desk Assistant
4 days ago
**Job Overview**
- Based in Singapore, to provide IT service desk assistance to support activities across offices in the Asia Pacific region and to handle all troubleshooting and hardware setup in Singapore Office.
**Key Responsibilities & Duties**
- Provide timely diagnosis and troubleshooting to resolve software and hardware issues raised by end users, both remote and local
- Prioritise and manage several open issues at one time
- Properly escalate unresolved issues to appropriate internal teams
- Enforce & comply with organisation’s operating procedures & security policies
- Accomplish all other tasks as assigned or requested by management
**Requirements**:
- Qualifications in information technology or equivalent
- At least 2 years of relevant experience in troubleshooting
- Fresh school leaves with relevant experience would also be considered
- Flexibility to working hours from time to time
**Skills & Attributes**
- Windows Operating Systems to advanced level
- Good knowledge of routers, firewalls, switches, VPN devices and wireless technologies, including TCP/IP, DNS & DHCP
- Strong understanding of network permissions and security
- Proven technical, problem solving and troubleshooting ability
- Analytical with the ability to communicate effectively with technical and non-technical colleagues in a dynamic environment
- Advantageous to have the following:
- Advanced Desktop and Server support skills with Azure Active Directory/Windows 10/Office 365/Sharepoint/MS Team experience/knowledge in Azure
- Strong understanding and working knowledge of Active Directory, AADDS, AAD, group policy and domain controllers
Interested applicants, please send in your detailed resume.
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