IT Service Desk Assistant

Service Desk Engineer (160) SGD 2600/Month **Working location**: Serangoon north **Details**: Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation,...

Service Desk **Duration: 1 year** **Working Hours: 8.30am - 6pm, Monday - Friday** **Location: Serangoon** **Salary: max $3500 **Service Desk duties and responsibilities: **Daily statistics gathering and reporting - **Daily change statistics (Corin & Tower)**: - **Aging and Outstanding S3 & S4 Incident Tickets (Tower)**: - **Ticket Summary & Follow-up...

A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of...

The service desk agent is responsible for providing assistance to end users with technical issue and service requests. As the first point of contact, they help users resolve problems related to hardware, software, and network issues. Service desk agents utilize IT service management (ITSM) tools to log all incoming inquiries, track their progress, and ensure...

5 day work week : Monday to Friday Location : Changi Airport Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk...

5 day work week : Monday to Friday Location : Changi Airport Responsibilities Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and elevate lapses or complaints relating to the Service Desk Engineers to the team. Leads the team to perform service recovery in the event of issues....

Job Scope: - Support Change Management, Incident and Problem Management for IT Services (IT Infrastructure, Data Centre Operations, etc) - Service desk management including IT Service Request, System Change and Enhancement - Prepare and present status report of IT Service delivery performance metrics to stakeholders - Manage IT operational risk and issues,...

Location: Changi Airport Work Week: 5 Days Salary Range: SGD 5,000 – 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience. Key...

Location: Changi AirportWork Week: 5 DaysSalary Range: SGD 5,000 - 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.Key...

Job Description Job Summary Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.Job Responsibilities Manage the Service Desk and staff to provide 1st level technical...