Help Desk Support Officer, Mandai

3 days ago

Singapore WSH Experts Pte Ltd Full time

Job Responsibilities

Application Support
- Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
- Escalation to L2 Support.

General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.
- Monthly Random Laptop Checks.
- User Administration: Staff On-boarding, Staff Off
- Corporate SIM Card assignment, maintain Mobile number listing.

Network Support
- Fault reporting: VPN, Internet Connection.
- Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network

(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.
- Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings,

etc.

Cybersecurity Support

Help Desk Support Officer

Send Staff Advisory.
- Create KnowBe4 User.
- Daily Firewall Security Checks.
- Daily Sign-In Checks.

3CX Support
- Assign extension, install and configure 3CX app, maintain extension listing etc.

b) Asset Management:
Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports:

- Daily Sign-In Logs Report.
- Daily Firewall Security Checks Report.
- Daily Helpdesk Ticket Report.
- Weekly Helpdesk Ticket Report.
- Monthly Helpdesk Ticket Report.
- Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.

Yearly User Licensing Report.
- Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
- Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).

**Job Requirement**:
NA

**Job Overview**:
- Date Posted
- September 16, 2025- Location
- Islandwide- Offered Salary:

- $3100 - $3200 / month- Experience
- 1- Qualification
- Diploma- Position Level
- Executive- Number Of Vacancies
- 4

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