Guest Service Officer, Sales

2 days ago

Singapore Mandai Wildlife Group Full time

Description Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort. Overview We are seeking a friendly and proactive Guest Service Officer to join our team. The selected candidate will assist in managing sales enquiries, reservations, and delivering excellent customer service at the back office or front desk, as rostered or when needed. This role requires excellent communication skills and a passion for guest experience in a fast-paced attraction environment. Responsibilities Respond to incoming emails, text messages and phone calls from customers in a timely and professional manner. Provide accurate and timely information about products, services, or reservations processes. Promote products and services to customers and drive sales conversions from initial enquiry to confirmed reservation. Handle guest inquiries and resolve basic issues with professionalism and a customer-focused approach. Assist with follow-ups and simple administrative tasks related to customer inquiries. Maintain accurate records of communication and support provided. Greet and check in guests or customers, prepare tickets, and perform front desk operations when assigned to campsite front desk duty. Manage bookings, walk-in inquiries and provide a brief introduction to the campsite. Ensure the front desk area is neat, welcoming, and professional. Coordinate with internal teams to ensure smooth customer experience. Support daily sales and reservation reporting. Perform any other ad-hoc duties assigned by the line manager. Qualifications Minimum GCE O' Levels or equivalent. Candidates with prior customer service experience will have an advantage. Proficient with Microsoft Outlook, Excel and Word. Strong verbal and written communication skills. Excellent interpersonal and organisational skills, with a strong service mindset. Strong problem-solving and adaptability skills. Able to multi-task and work in a dynamic, fast-paced environment. Pleasant, friendly and warm disposition. Positive attitude and a team player. Commitment Must be able to commit 3-4 days a week, including weekends and public holidays. Preferably to commit for a minimum of 6 months. Seniority level Entry level Employment type Part-time Job function Management and Manufacturing Industries Travel Arrangements #J-18808-Ljbffr Industry Other Category Sales Sub Category General Sales

  • Guest Service Officer

    2 weeks ago

    Singapore PARKROYAL Serviced Suites Full time

    **Primary Responsibilities**: - Ensure that all preferences of the incoming residents are taken, prepared and ready prior to arrival. - Ensure our residents receive a fast and efficient check-in and check-out. - Ensure all customer queries or requests are handled in a polite and efficient manner. - Ensure a high level of product knowledge of the serviced...

  • Guest Service Officer

    3 days ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Guest Services Officer focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. **Responsibilities**: - Be part of...

  • Guest Service Officer

    3 days ago

    Singapore BEVERLY HOTEL PTE. LTD. Full time

    **Job Highlights**: - Positive Working Environment - Fixed Allowances - AWS + Quarterly Performance Incentive Bonus - Career Growth **Guest Service Officer Job Description**: A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating...

  • Guest Services Officer

    1 day ago

    Singapore Andaz Singapore Full time

    Summary Join us at Andaz Singapore, the first Andaz hotel in South East Asia! Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood,...

  • Guest Services Officer

    1 week ago

    Singapore 8 ON CLAYMORE Full time

    Job Highlights Meal allowance provided Attractive packages Bonus & AWS provided 5 days Shift Work Job Description - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel...

  • Guest Services Officer

    7 days ago

    Singapore 8 ON CLAYMORE Full time

    Job Highlights Meal allowance provided Attractive packages Bonus & AWS provided 5 days Shift Work Job Description - Responsible for greeting every guest upon arrival- Prepare documents and keys required for registration- Register arriving guests and assign rooms- Process guests' departures, calculate charges and receive payments- Make, confirm, cancel and...

  • Guest Service Officer

    1 day ago

    Singapore NOSTALGIA HOTEL PTE. LTD. Full time

    Always greet guests in a friendly and professional manner according to Hotel standards - Engage each guest as a unique individual and listen attentively to their requests - Perform accurate check-in s and check-outs of guests daily - Answer the telephone in a timely and professional manner - Make reservations over the phone and in person - Run daily reports...

  • Guest Services Officer

    13 hours ago

    Singapore IHG Full time $4,000 - $8,000 per year

    DescriptionAs the Guest Services Officer, you will be responsible for the operational efficiency of all reception and instant service areas during shift. Accountable for the service delivery of those areas to ensure guests receive a consistent luxury experience. You will be required to coordinate with all other departments within the hotel to ensure that a...

  • Guest Services Officer

    1 week ago

    Singapore 8 ON CLAYMORE Full time $35,000 - $45,000 per year

    Job HighlightsMeal allowance providedAttractive packagesBonus & AWS provided5 days Shift WorkJob DescriptionResponsible for greeting every guest upon arrivalPrepare documents and keys required for registrationRegister arriving guests and assign roomsProcess guests' departures, calculate charges and receive paymentsMake, confirm, cancel and change...

  • Guest Service Officer, Sales

    1 week ago

    Singapore Mandai Wildlife Group Full time $20,000 - $30,000 per year

    Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore's Central Catchment Nature Reserve,...