Servicenow QA Test Lead

3 days ago


Singapore Cognizant Full time

Role Responsibilities
- Ensure quality delivery of project deliverables in a timely manner
- Collaborate with a team, consisting of onshore and offshore Functional and Automated Testers
- Document, troubleshoot, and follow-up on all issues that are encountered during the performance and execution of manual and automated testing
- Experience on following ServiceNow modules and writing test scripts manual as well as automated -CSM, Service Portal, Domain Separation, Virtual Agent, Workforce Management, Performance Analytics, AI enabled features of servicenow, SPM, ITBM and multiple other servicenow modules aligned.

**Skills and Expertise**
- Min 8-12 years of overall experience. 6-8 years of ServiceNow experience
- Able to convert basic requirements into technical requirements, and the ability to interpret existing technical requirements
- Provide excellent customer collaboration to clarify and refine complex requirements
- Experience in Development and Design test scripts using ServiceNow platform capabilities including: CSM, SLA, Rest Integrations, Virtual Agent, Portals, Reports, Performance Analytics, Workforce Optimization, ITSM.
- Ability to communicate across multiple teams, service owners, and key stakeholders

Job ID 00057514621


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