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Academy Manager
2 weeks ago
COMPANY DESCRIPTION
Ascentis is the leader in powering CRM & Loyalty programs for leading brands in Singapore and the region. Our clients benefit from our suite of cutting edge solutions in CRM, Omni-channel Loyalty, Integrated Retail eCommerce, Business Intelligence, Mobile Engagement, and Digital Marketing Services. Voted by senior industry marketers as one of Singapore's award-winning loyalty marketing agency, Ascentis is proud to be leading the customer engagement innovation in the retail, food & beverage, entertainment, and hospitality industries. We are a young spirited company with a culture of innovation. Our teams are driven by experience and passion. We are agile and passionate in what we do. We believe in our people. We believe in ourselves. Our clients believe in us.
As we continue to scale, we are interested to seek dynamic individual and self-starter to join us on an amazing journey by building great products for clients who believe in us.
DESIGNATION : Ascentis - Academy Manager
RESPONSIBILITIES
- To champion and drive the vision of the Academy through strategic planning.
- Plan, design, develop and coordinate training courses, lessons and material of all Ascentis products for the different target users.
- To lead the implementation of certification training pathway for partners.
- Work closely with key stakeholders to align online self-paced learning solutions and strategies.
- Plan, deliver and maintain self-paced training modules or lessons into videos content
- Developing of Quizzes and Examination questions to help trainees understand the courses or lessons better.
- Developing of criteria for evaluating effectiveness of training activities to increase proficiency.
- Identify and assess training needs for the different target users to bridge any gaps for better performance and understanding of the products.
- Track, report, and evaluate the effectiveness of training and make changes to the programs based on user feedback.
- Maintain data relating to training and service provided in the LMS.
- Maintaining extensive knowledge on all company products.
- Manage multiple pieces of training at the same time.
- Perform other duties as required.
QUALIFICATIONS
- Demonstrate experience in Learning Management System (LMS) including user and system administration, configuration, setting up of courses or lessons and gathering of feedback
- Experience in training and consultancy with proven track record in curriculum design and learning delivery
- Working experience in adult learning, facilitation, instructional design and learning advisory
- Experience developing training materials (e.g. presentations, videos, guides, etc.)
- Strong communication skills (verbal, non-verbal, written)
- Confident and able to conduct stand-up presentation to clients
- Ability to work independently or as a team
- Able to prioritize requests based on importance and timing
- Strong EQ, people skills, people-centric, passionate, driven and creative
- Demonstrated ability to work independently and within a collaborative team-oriented environment using sound judgment in decision-making.
