Customer Experience
3 days ago
**Customer Experience (CX) Designer**:
**Key Responsibilities**
- Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
- Conduct **user research, interviews, and co-creation workshops**, translating insights into actionable design solutions.
- Prototype, test, and refine experiences across channels.
- Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
- Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.
**Qualifications**
- 2+ years’ experience in CX, UX, or service design.
- Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
- Strong UX skillset — able to **break down complex processes**into clear, simple journeys.
- A people-oriented designer, comfortable working with stakeholders and end-users.
- Team player with the adaptability to balance individual strengths with team support.
**Interview Process**
- Assignment submission is required to be considered for interview.
**30 mins**: General interview with the hiring team.
**30 mins**: Technical showcase of your assignment.
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