Executive/senior Executive, Student Support

17 hours ago

Bukit Timah, Singapore Singapore University of Social Sciences Full time

Singapore University of Social Sciences (SUSS) is a university with a rich heritage in inspiring lifelong education, and transforming society through social sciences. As one of Singapore's six autonomous universities, we champion inclusivity, bringing education to all regardless of age, qualification, experience and background; ensuring that lifelong learners are given equal opportunities to develop to their fullest potential.

Grounded in our core philosophy of Head, Heart, Habit (3H), we value our people’s involvement and contributions in making a difference through the many stages of our graduates’ journey. Working at SUSS provides you with a fulfilling career, and professional development to bring out the best in you

**About Role**:
**Events Management (70%)**
Work with internal and external stakeholders on administrative, operational, and logístical responsibilities, for university-wide events such as Convocation, Orientation, focus group discussions, which include:

- Leading and managing conceptualised production of graduates’ videos and testimonials.
- Developing social media content to enhance student engagement. e.g. contests or campaigns.
- Managing website design and content for university-wide events.
- Managing and recruiting a pool of student ambassadors and volunteers.
- Designing of events related publication materials (newsletters, eDM, etc.)
- Providing administrative support for student welfare and disciplinary matters.
- Any other projects, as assigned by your supervisor.

**Quality Service Management (30%)**
Develop, monitor, and analyse operation team’s quality indicators to drive continuous improvement of organisational processes, which include:

- Performing quality audits and root cause analysis to identify areas of improvement.
- Driving continuous improvement with the implementation of SOPs and work process improvements.
- Any other quality management related duties, as assigned by your supervisor.

**Job Requirements**:

- Degree holder with at least 5 years of working experience and proven track record in events management and operations
- Experience in quality improvement in Call Centre/ education sector will be an advantage
- Excellent written and spoken communication, customer service and interpersonal skills
- Resourceful team player who is able to work independently and displays initiative
- Mature, meticulous and possess a high level of discretion and integrity
- Able to multi-task and possess project management skills

**Job Types**: Full-time, Permanent

**Salary**: $2,900.00 - $5,100.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

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