Mgr, Fcso Controls

Job ID: 32985

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 9 Jul 2025

**Job Summary**
- To investigate risk events / cases escalated by Financial Crime Surveillance Unit (FCSO-AA) teams (arising from Transaction Monitoring, Transaction Screening &/or Name Screening);
- Other escalations as per procedures / DOI; and
- Any other matter as directed by Country Head of FCSO, Singapore
- for identifying suspicious transactions / activities, in compliance with Group policy and procedures, laws and regulations in Singapore on AML/CFT.
- To support Country Head of FCSO, Singapore to lead and manage the Singapore Financial Crime Surveillance Operations (FCSO) Team, including but not limited to
- Providing guidance and training to Case Investigation Specialists and relevant value chain stakeholders (e.g. FCSO-AA, FCSO-QCO, and FCSO-RFI);
- Monitoring relevant metrics and lead requisite actions to intervene, where required;
- Establishing and maintaining effective working relationship with relevant stakeholders including but not limited to Business Units, FCC and like;
- Securing credible audit / review outcome for the unit;
- Ensuring timely reporting and escalation of significant risk issues to management; and
- Supporting initiatives to enhance relevant work processes for both effectiveness and efficiency purpose
- Driving the MAS and SCB partnership including utilizing innovative data analytics capabilities to bring fresh focus and enhance risk detection

**Key Responsibilities**

**Strategy**
- Input to Country operating model design of relevant FC Framework and business processes.
- Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country for necessary Surveillance Operations.
- Implement the vision, strategy, and direction for the Country FC, consistent with the vision and strategy for FCSO and in support of the Group’s strategic direction and growth aspirations

**Business**
- Perform a role as FCSO Investigator - FCSO within the country Financial Crime Surveillance Operations team.
- Perform duties such as Transaction Monitoring and investigation.
- Support and guide relevant stakeholders to make decisions based on current and possible future policies, practices, and trends.
- Develop good working relationships with key stakeholders in the Business Segments.
- Develop a good working relationship with counterparts in GBS FCSO and attend any Service Delivery Meetings as required.
- Ensure timely reporting and escalation of significant AML/CFT risk issues to Country Head FCSO and/or Country Head Financial Crime Compliance.
- Ensure the suitability and quality of case data maintained on enterprise case management systems.

**Processes**
- Day to day processing of Transaction Monitoring (TM) cases in line with AAA procedures / Money mule or Shell Co. model output review guidance note and in a timely manner within agreed TAT’s whilst maintaining Quality Control/Quality Assurance results in line with Group and local expectations.
- Ensure timely initiation of any follow up actions to effectively process alerts in TM with clear narratives.
- Assist the Country Head FCSO to implement investigation and surveillance standards set by regulators and the Group FCC function (via processes defined by Group FCSO GPO’s), and Country FCC.
- Reporting Internal SAR’s for cases escalated through FCSO transaction monitoring processes to Country FCC / CMLCO.

**People & Talent**
- Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
- Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
- Collaborate with training teams to input to training curriculum to support closing of capability gaps

**Risk Management**
- Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management
- Assess risks arising from products / segments / geographies / customers / transactions.
- Ensure that significant investigations are concluded internally and externally where relevant (including cross-border).
- Support senior oversight of FCSO SG

**Governance**
- Support all control checks undertaken by FCSO under the Operational Risk Framework (ORF).

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, miti